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Online Banking

When you choose online banking as your payment method, after confirming your order you will be automatically redirected to Nordea's payment service to complete the payment. With online banking, you can conveniently pay using the bank credentials of Nordea, Danske Bank, Osuuspankki, S-Pankki, Pop Bank, Ålandsbanken, Aktia, Handelsbanken, Oma Säästöpankki, or Säästöpankki. The payment is immediately visible to us, and order processing can begin. 

As a customer of a foreign bank, you can pay for your order by bank transfer. You will receive the payment details by email upon request from our customer service. The payment will appear on our end within 1-2 banking days, and order processing will begin once the payment has been received.

How to pay with online banking:

  1. Select online banking as the payment method in the shopping cart
  2. You will be redirected to your bank’s online service.
    Log in with your bank credentials.
  3. Check the payment details and approve the payment.
    Confirm the payment using the authentication method provided by your bank (e.g. mobile certificate, key code app or card).
  4. Return to the seller’s service directly using the online bank’s instructions, do not close the tab.
    After payment, you will be automatically redirected back to the online shop where you will receive confirmation of successful payment. If the payment process is interrupted at this stage, the payment will reach us as a bank transfer with a delay of a couple of days.

Frequently Asked Questions

The payment is unsuccessful, what should I do?

If the online banking payment fails, you can try to pay again. If the payment still fails a second time, we recommend changing the payment method or contacting your bank.

I paid the order via online banking and the money has left my bank account, but the order is still awaiting payment. What should I do?

If you do not return from the bank’s website to Verkkokauppa.com’s service, the payment will be transferred to us as a bank transfer. Processing the bank transfer takes 1–2 banking days, so the order may appear as unpaid in your customer account even though the amount has already been debited from your bank account. Once the payment is recorded on our side, we will allocate it to the correct order. If the order has been cancelled, the amount will be refunded to your customer account balance.

I can’t find my bank on the list. How do I pay?

If your bank is not listed among the payment methods, you can choose another payment method or request a pro forma invoice from our customer service.

I was redirected to the bank’s website, but the payment does not go through. What should I do?

If the payment does not go through on the bank’s website, it is worth trying again first, as it may be a temporary issue. Also ensure that you enter the correct login details. If the problem persists, you should contact your bank so they can assist you in resolving the situation.

Why does the order appear as unpaid even though I believe it has been paid?

  1. The payment has not been successful
    We confirm orders even when the selected payment has not gone through. Unpaid orders are automatically cancelled unless the payment method is changed.
    • Card payment has not been successful
      If no reservation has been made on the payment card, the payment has not gone through.
    • Credit application has not been approved
      If there is no valid credit decision for the order, it will appear as unpaid.
    • Online banking payment was interrupted prematurely
      If the online banking payment is interrupted and no amount has been debited from the account, the order will be cancelled as unpaid. If the amount has been debited but the order still appears as unpaid, it will be transferred to us as a bank transfer within a few days.
  2. Unpaid orders are saved
    Even if the payment is unsuccessful, the order is saved to your customer account and you will receive an order confirmation. However, the order is not valid and will not be delivered until the payment is successful.
  3. Multiple orders by mistake
    It is possible that you have placed multiple orders for the same products but paid for only one. You will receive order confirmations and payment reminders for all orders placed, even if you have paid for only one. Unpaid orders are automatically cancelled.
  4. Check your orders
    By logging into your customer account, you can see all your valid orders and their payment status.

    By logging into your customer account, you can see all your valid orders ➡️