Frequently Asked Questions

Where can I get a discount code?

Information about discount codes is available on product pages, and you can also receive them by email.

How do I use a discount code online?

You can add the discount code to the summary under the Recipient, Delivery Method, or Payment Method tab in the "Use discount code" field. Click the text to open the field.

I forgot to add the discount code to my order, which has not yet been delivered. What should I do?

If the discount code campaign is still valid, you can cancel your order, reorder the product, and add the discount code. Alternatively, you can inform our customer service of your discount code and ask them to add it to your order. Please note that orders delivered via Wolt cannot be modified once you have confirmed the order.

I forgot to add the discount code to my order delivered via Wolt. What should I do?

Wolt delivers orders so quickly that no changes can be made to the order after you have confirmed it. You can use the discount code on another order later if you forgot to add it before confirming your order. 

Can I get a new discount code if I forget to use the old one?

Discount codes are valid only for a limited time and cannot be redeemed after the campaign period. Our customer service cannot influence the validity period of discount codes.

Can a discount code be used more than once?

No, a used code cannot be used again.

Do I get a discount if I subscribe to the newsletter?

As a newsletter subscriber, you will be the first to receive information about discounts. It is also possible that some products have a special promotional price limited only to newsletter subscribers. We often send discount codes to newsletter subscribers that you would not otherwise be informed about. However, we do not offer a fixed discount for subscribing to the newsletter.

How long is a discount code valid?

The validity period of the discount code is indicated, for example, in the campaign box found on the product page. If you have received the discount code by email, the validity period is stated in the message. Our customer service cannot influence the validity period of discount codes.

My discount code does not work, what now?

Make sure the discount code is correct and valid. Also check that no extra characters have been added if you copied and pasted the code. If the discount code is unique, you cannot use it on another order if you already have a previous order. If you cannot get the discount code to work, contact our customer service and provide the error message and the code, and we will assist you.

Make sure all the conditions of the discount code are met. These may include, for example, the order price, the product being ordered, or the delivery method through which the benefit is obtained. Check the conditions from where you received the discount code information. 

The discount code did not change the delivery to free, why?

Make sure the discount code is correct and valid and that you have selected the correct delivery method. Also check that no extra characters have been added if you copied and pasted the code. If the discount code is for free delivery, and you have also selected services such as installation or recycling along with the delivery, the discount applies to the delivery price only and the services will be charged. Also ensure that the discount code is not intended only for certain delivery methods, e.g. Posti home delivery, in which case it will not work with other partners’ delivery methods.

What discount codes are currently valid?

You can find more discount codes directly on our website when browsing products, and you can also receive them by email. Please note that the product must be included in the scope of the discount code unless otherwise stated, and discount codes are often limited to certain delivery methods only, such as One Hour or Selected Hour Delivery, and cannot be used if these delivery methods are not available. Delivery methods are selectable only if the product is in stock from where the order can be delivered to you within an hour. Here is a list of active campaigns currently. Remember to ensure your order meets the campaign conditions, including products and delivery method.