You can pay for purchases with a gift card at Verkkokauppa.com stores and online. We sell both physical and electronic, i.e. digital, gift cards. The gift card cannot be exchanged for cash and it cannot be returned. If the gift card is lost or stolen, it cannot be replaced. You can pay for your order in full or partially with a gift card. Multiple gift cards can be added to one order. A gift card can only be used for one order at a time, meaning you cannot add a gift card as a payment method for a new order before the previous order has been processed, i.e. collected from the store or posted to you. The gift card cannot be used as a payment method when the order payment method is financing or invoice.
Frequently Asked Questions
How long is the gift card valid?
The gift card is valid for 12 months from the date of purchase.
Can the validity period of the gift card be extended?
No, the gift card is valid for 12 months from the date of purchase.
Why doesn't my gift card work?
- The gift card is valid for 12 months from the date of purchase. Check that the gift card is still valid
- Check that you entered the numbers correctly
- A gift card can only be used for one order at a time. Check that the gift card is not locked to another order
Can the gift card be purchased electronically?
Yes, you can purchase an electronic, i.e. digital, gift card from our website. The electronic gift card is delivered to your email as a PDF attachment and contains a number series and an identifier. You can choose the desired value and add the gift card to the shopping cart. However, please note that only gift cards can be ordered in the same order, no other products.
Learn more about the electronic gift card on our website ➡️
Can the gift card be purchased physically?
Yes, you can purchase a plastic gift card at all our stores. Gift cards are not available at the Vantaa pick-up warehouse.
Can I pay with a gift card in the store?
Yes, you can pay with a gift card at all our stores. The physical gift card is given to the cashier. For the digital gift card, you can present a PDF printout from your email or show the gift card directly on your phone screen.
Can I pay with a gift card online?
Yes, the gift card is added to the order summary on the Recipient, Delivery Method or Payment Method tab under "Use gift card".
Does the gift card have to be used in one purchase?
No, you can use the gift card to pay either partially or fully in-store or online. If the gift card value is not enough for the entire purchase, you can pay the remainder either via online banking, credit card or in-store when collecting the product. If the gift card value is greater than the purchase amount, the remaining balance will stay on the gift card for later use.
Please note that the gift card is valid for 12 months from the date of purchase, even if part of it has already been used for an order.
Can I check the balance of the gift card?
Yes, you can check the remaining balance of the gift card on our website.
Check the gift card validity and balance ➡️
Can I get a new gift card to replace a lost one?
No, if the gift card is lost or stolen, it is not possible to get it back.
What should I do when my gift card has expired?
The gift card is valid for 12 months from the date of purchase, so expired gift cards are not renewed or exchanged for cash.
I have a gift card for verkkokauppa.com obtained through GoGift?
You can get our gift cards through GoGift, but they must be redeemed separately in GoGift's own service, after which you will receive a number and identifier that work on the verkkokauppa.com website. You cannot use the GoGift code directly on our site but can redeem a Verkkokauppa.com gift card with it. Gift cards redeemed through GoGift are valid for 10 months.