Delivery to a collection point or to your door (Posti and Matkahuolto)

1. Order placed and paid: Your order has been received and payment has been made.
2. Order awaiting product: Our online store also sells products that are not immediately dispatchable. The product-specific availability estimate can be seen on the product page and in the order summary. If your order contains other products that you would like to receive earlier, you can split the missing product into a new order. Please note that when splitting an order, a second order will be created, which will be delivered later and will also incur shipping costs according to the price list.
   Learn more about splitting your order ➡️
3. Order awaiting processing: All products in the order are in stock and we will dispatch it as soon as possible. At this stage, you can still make changes to the order if you wish.
4. Order is being processed: No further changes can be made to the order once it has been taken into processing. Our warehouse usually dispatches your order within about a day from the start of processing, unless it is an express delivery.

5. Order is in delivery: Once the order has been posted from our warehouse, you will receive a notification by email and text message. You will also receive a tracking number from the courier company, which you can use to track the progress of the delivery.

   Please note that activation of the tracking number may take a moment. If your order contains multiple products, they may arrive in separate packages each with their own tracking number.

6. Order has arrived: Check the products, their quantity, and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day return policy for our products and a 14-day return policy for Outlet products. Please do not dispose of the product packaging or other parts before you have decided to keep the product. Missing items affect the refundable amount.
   Learn more about the 32-day return policy ➡️

In-store pickup

1. Order placed and paid: Your order has been received and payment is in order.
   If you pick up the order from the Vantaa collection warehouse or the Helsinki store's pickup locker, payment must be made in advance.
2. Order awaiting product: Our online store also sells products that are not immediately dispatchable. The product-specific availability estimate can be seen on the product page and in the order summary. If your order contains other products that you would like to receive earlier, you can split the missing product into a new order. Please note that when splitting an order, a second order will be created which you can pick up later.
   Learn more about splitting your order ➡️
3. Order is in transfer: The products in the order are being transferred from the warehouse to the store. The order will show as In Transfer until the products have arrived at the store for pickup.
4. Order awaiting pickup: The order has been transferred from our main warehouse to the store you selected and you will receive a notification via text message and email. You can collect the order within 7 days at your convenience.
5. Order has been collected: Check the products, their quantity, and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day return policy for our products and a 14-day return policy for Outlet products. Please do not dispose of the product packaging or other parts before you have decided to keep the product. Missing items affect the refundable amount.
   Learn more about the 32-day return policy ➡️

Frequently Asked Questions

Will I receive a tracking number for the delivery?

You will receive a notification by text message and email when the order has been processed and handed over to the courier company. The message includes a tracking number you can use to follow the progress of your shipment. The number can also be found in your customer account, under account management, beneath the delivered order.

Track your shipment directly via account management ➡️

How can I edit an order I have made?

You can edit your order by logging into your customer account management. Open the Orders tab and select the correct order. Then click the Edit Order button. Please note that once the order has moved to processing, you can no longer edit it.

My order is awaiting a product, can I get the other products earlier?

If you order multiple products at once, not all of them may be in stock. In this case, you can split your order for the products that are awaiting availability. Not all payment methods support order splitting. In such cases, you can remove the missing products by editing the order and then order them again separately.

Both orders will incur shipping costs.

How does delivery to a collection point or to your door proceed?

1. The order is taken into processing, during which the warehouse collects the products you ordered.
2. The products are moved to dispatch for packing.
3. After packing, the order is delivered to the selected courier company.

How will I know when my order is ready for collection in-store?

You will automatically receive a pickup notification by text message and email when the order has been transferred from the main warehouse to the stock of the store you selected.

Do I have to specify a pickup time in advance?

No, you do not need to specify a pickup time. You can collect your order from the store during opening hours whenever it suits you.

Can I pay for my purchase at the Vantaa warehouse?

No, the order must be paid in advance. The Vantaa warehouse is only a collection point and payment cannot be made there.