The warranty period for products varies by brand and can be found on the receipt. Most repairs are carried out at an authorised service centre by the manufacturer, typically within 10-20 working days. The service process is smooth when you register the details in the service system and follow the instructions you receive.
You can check the warranty period on the receipt, which also serves as the warranty certificate. If you placed your order as a registered customer, the order and receipt can be found in your customer account.
Most products are always serviced at an authorised service centre by the manufacturer. The average service time is 10-20 working days, but completion within this time cannot be guaranteed. The duration of the warranty service depends on the repair action and, for example, the availability of necessary spare parts. The service is completed fastest when you deliver the product directly to the service centre – please check the brand-specific instructions before sending the product for service!
📌 How to proceed:
1. Start by registering the product for service ➡️
For registration, you will need the product’s receipt number as well as the buyer’s email address or the total sum on the receipt. Ensure your contact details are correct and print the shipping label directly from the registration page.
The shipping label will also be sent to you by email after registration.
2. Send the product on according to the instructions.
You will receive a printable shipping label once you have registered the service and can send the product for service using it. If the shipping label does not generate immediately on the registration page, you will receive it later by email.
3. Wait for the repaired product to be returned to you.
You can track the progress of your service case via the link sent to your email. You can also send messages regarding your service case from the same service, and they will be directed straight to the correct address.
Frequently Asked Questions
How long does the service take?
The service time is approximately 10-20 working days from the moment we have received the product at our service department. You will be notified of this by email. Unfortunately, interim updates on the service are not available, but we will inform you immediately when the service case is ready for collection or dispatch.
Can I deal with service matters directly in the store?
The product service proceeds fastest when you register the service case and follow the given instructions. This way, you avoid unnecessary visits to the store. If you want to deliver the product to the store, visit the service customer service desk in the store. Bring the receipt or order number and all accessories delivered with the product. If you do not have an order or receipt number with you, we will charge an investigation fee of €17.99.
The Vantaa collection warehouse does not have a service point and products cannot be returned there.
Check store opening hours on our website ➡️