Frequently asked questions

How do Outlet products differ from other products for sale?

Outlet products are individual items that have been securely reset and tested. Most products are customer returns that have undergone a condition check and are sold at a lower price than products sold as new.

Outlet products have a 14-day right of return, so they can be tried at home in the same way as products purchased new. The packaging or accessories may be missing. The product is sold in the condition stated in the product description, and any product-specific deficiencies and deviations are disclosed before purchase.

Outlet products come with a functionality warranty of at least six months. In addition, the product may have a product-specific manufacturer’s warranty, which is marked on the receipt. The sale of individual Outlet items is a sale of used goods.

The Outlet product I purchased is faulty. What should I do?

As a consumer customer, you can return the Outlet product within the 14-day return period. If a previously undisclosed fault appears in the product later, register the product for servicing as normal.

If an Outlet product is found to have a fault covered by the warranty or the seller’s liability for defects, the appropriate remedy will be assessed on a case-by-case basis. The fault will primarily be remedied by repairing the product or replacing it with a fault-free product.

An Outlet product will not automatically be exchanged for a corresponding new product at the normal price. Outlet products are individual items, so a corresponding Outlet product may not be available for exchange.  If the fault cannot be remedied by repairing, replacing or by another method suitable for the situation, the resolution will be assessed on a case-by-case basis.