The warranty covers manufacturing and material defects in the product in accordance with the warrantor’s warranty terms. The warranty coverage, validity period and limitations are determined by the product-specific warranty terms.
The warranty does not cover damage caused by an external event, accident, incorrect use, incorrect installation, failure to follow operating or care instructions, or normal wear and tear.
The warranty does not limit the seller’s liability for defects under the Consumer Protection Act. The applicability of liability for defects is assessed separately and always on a case-by-case basis.
Screen damage and pixel defects
The warranty does not cover cracked screens, impact marks or other screen damage caused by an external event.
Screens may have dead pixels or pixels that remain continuously bright. Manufacturers have their own warranty terms specifying when a screen can be repaired or replaced due to a pixel defect. The assessment is affected by, for example, the number and location of the pixel defects.
Example: A phone falls from a pocket onto the ground and the screen cracks. The damage was caused by the fall, so it is not covered by the warranty.
Example: An object hits a television and the screen panel is damaged. The damage was caused by an external impact, so it is not covered by the warranty.
Example: A single faulty pixel appears on the screen. Whether the warranty applies is assessed based on the manufacturer’s warranty terms and the number and location of the pixel defects.
Moisture and liquid damage
The warranty does not cover damage caused by water or other liquids.
Many phones, smartwatches and other devices have an IP rating, which describes the product’s protection against dust and water in specified conditions. The extent of the protection and the permitted conditions of use vary between products. Check the manufacturer’s operating instructions and warranty terms for information about the product’s water resistance.
Example: Coffee is spilt on a laptop keyboard and the device suffers liquid damage. The warranty does not cover damage caused by liquid.
Example: A phone falls into water, and the protection stated by the manufacturer does not cover immersion. The warranty does not cover liquid damage caused in conditions contrary to the operating instructions.
Example: An electrical device is stored in a damp space contrary to the manufacturer’s storage instructions and the device is damaged. The warranty does not cover damage caused by storage contrary to the instructions.
Operating and installation errors
The warranty does not cover damage caused by incorrect use of the product, incorrect installation, or failure to follow the operating, installation, maintenance or care instructions.
Read the product’s operating and installation instructions before using it. Also follow the maintenance and care instructions provided by the manufacturer.
Example: The transit supports of a washing machine are not removed before use, causing the machine’s drum to be damaged during the first wash. The damage was caused by using the machine contrary to the operating instructions, so it is not covered by the warranty.
Example: A product is damaged when it is used with a power supply that is contrary to the manufacturer’s instructions or incompatible with the product. The warranty does not cover damage caused by use contrary to the instructions.
Example: A wall-mounted television falls as a result of incorrect installation. The warranty does not cover damage caused by incorrect installation.
Example: The regular cleaning required in an appliance’s operating instructions is not carried out and the device is consequently damaged. The warranty does not cover damage caused by failure to follow the maintenance instructions.
Wear parts and normal wear and tear
The warranty does not cover normal wear and tear of the product or any of its parts. The need to replace wear parts as a result of normal use is not covered by the warranty.
Example: The surface of the faux-leather ear cushions on headphones starts to flake as a result of use. This is normal wear and tear, which is not covered by the warranty.
Example: The battery life of a device gradually becomes shorter as a result of normal use. This is normal battery wear and tear, which is not covered by the warranty.
Example: A vacuum cleaner filter has reached the end of its service life. Replacing a wear part such as a filter is not covered by the warranty.
Example: A robot vacuum cleaner’s brushes have worn out during normal use. Replacing worn brushes is not covered by the warranty.
Example: The puller on a new rucksack’s zip comes off during normal use shortly after the product is first used. This may be a manufacturing defect, and whether it is covered by the warranty is assessed based on the warranty terms.
Accidents and other physical damage
The warranty does not cover damage caused by an accident, external force or other external event.
Example: An inflatable mattress hits a sharp stone and bursts. The damage was caused by an accident, so it is not covered by the warranty.
Example: A laptop falls from a table and its casing is damaged. The warranty does not cover damage caused by the fall.
Example: A piece of furniture is scratched or dented while being moved. The warranty does not cover damage caused by handling.
Example: A device is damaged as a result of lightning or another external power surge. The warranty does not cover damage caused by an external event.
Data and software stored on the device
Warranty servicing does not include restoring data stored on the device or reinstalling separately purchased software. During servicing, the device may be restored to factory settings and data stored on it may be lost.
Back up important data and retain software licence details before sending the product for servicing. Verkkokauppa.com does not provide data recovery services. You can enquire about paid data recovery services from the service company or another service provider.
Example: An SSD is replaced in a computer during servicing and the computer is restored to factory settings. Warranty servicing does not include restoring data stored on the old SSD.
Exceptional contamination
The device sent for servicing must be clean and safe to handle. If the device has substantial dirt, waste, mould or other contaminants that prevent the device from being examined or handled safely, the service provider may return the device without examining it.
Costs arising from inspection, cleaning or additional handling may be charged to the customer. Any potential costs will be notified in advance.