The warranty does not cover physical damage such as cracked screens, moisture damage, usage or installation errors, normal wear and tear, or accidents. The warranty also does not cover data recovery or software reinstallation. Manufacturers have varying policies regarding pixel defect repairs.
Screen damage/faults
The warranty does not cover cracked screens or impacts to the screen.
Screens may develop so-called dead or hot pixels. Manufacturers have their own and varying conditions under which a screen can be serviced due to pixel defects. This usually depends on the number and/or location of the pixels.
Example: A phone falls from a pocket onto the ground and the screen cracks. The damage is physical, so the warranty does not cover it.
Example: A brand X screen develops one dead pixel in the centre of the screen. According to the manufacturer's warranty terms, one dead pixel in the centre of the screen qualifies for service, so the screen is repaired under warranty.
Moisture damage
The warranty does not cover damage caused by water or other liquids. Many phones and smartwatches have an IP rating that indicates how the product is protected against dust and water. It should be noted that even if a product is splash-resistant (e.g. IPX4), it does not withstand immersion in water. And even if a product can withstand brief immersion in water (IP67), it does not withstand continuous immersion (IP68).
Example: A coffee cup spills onto a laptop keyboard. The laptop suffers liquid damage, which is not covered by the warranty.
Usage and installation errors
Of course, you want to start using a new product immediately, but it is advisable to carefully read the usage and installation instructions first. The warranty does not cover damage caused by incorrect use or installation.
Example: The transport supports are not removed from a washing machine, and the drum breaks during the first wash. Transport supports should be removed before use, so the damage is due to user error and is not covered by the warranty.
Wear parts and normal wear and tear
Many products have parts that wear out and need to be replaced regularly. The warranty does not cover such replaceable and wear parts; spare parts must be purchased separately.
Example: The faux leather ear pads of headphones that are a couple of years old start to flake. This is normal wear and tear, which the warranty does not cover. New pads can be purchased from the online store.
Example: The zipper pull on a new backpack breaks off during normal use. There is a sewing defect in the backpack, which the warranty covers.
Other physical damage
Accidents and damage caused by external forces are not covered by the warranty.
Example: An inflatable mattress hits a sharp rock and punctures. The warranty does not cover accidents.
Data recovery and software
The warranty does not cover recovery of data stored on devices, such as photos from a phone or documents from a computer. Software is not reinstalled, so we recommend keeping licences for separately purchased software safely stored. And remember to back up your data!
If backups have not been made, Verkkokauppa.com does not offer data recovery services. Paid services can be ordered from a repair company or a third-party provider.
Example: The computer no longer starts, and parts are replaced and factory settings restored during repair. Data recovery is not covered by the warranty.