Warranty & repairs

In this section, you’ll find brand-specific instructions and information related to warranty and service. Warranty and service issues are often handled fastest directly through the manufacturer, so we recommend checking the instructions on the manufacturer’s website. You’ll also find instructions for major manufacturers – simply search by entering the product’s brand in the search field. If no brand-specific instructions are available, you can send the product to us for service according to the instructions below.

Sending a product for service

In this section, you’ll find instructions on how to send products for service, along with information about service timelines. If a product is sent for service via Verkkokauppa.com, the service process usually takes around 2–3 weeks. The fastest option is often to have the product serviced directly according to the manufacturer’s instructions.

Warranty service

You can easily see the product’s warranty period on the receipt or in the Additional Information section of the product page, and the receipt can be used to prove the warranty period. For computers, cameras, and televisions of certain brands, Verkkokauppa.com offers a free three-year warranty.