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Hyödynnämme Google Analytics -palvelua ja selaimeen asetettavia evästeitä, joiden avulla voimme tutkia, kuinka sivustoa käytetään.

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Order progress

After receiving your order confirmation, your order will proceed according to the selected delivery method. The selected delivery method and delivery address affect the delivery time and when it will arrive. Fast deliveries are available when you select express delivery carried out by Wolt, Fetch or Hakonen. Express deliveries arrive within as little as one hour or on the same day. When the delivery method for the order is Posti or Matkahuolto, processing and delivery take approximately 2–4 working days in total. Store collections are ready within 1–2 working days if the product is not in stock at the store. The selected delivery method and delivery address also affect the delivery time.

Delivery to a collection point or to your door (Posti and Matkahuolto)
  1. Order placed and paid for: Your order has been received and payment has been completed.
     
  2. Order awaiting product: Our online shop also sells products that are not available for immediate dispatch. You can see the product-specific availability estimate on the product page and in the order summary. If your order contains other products that you would like to receive earlier, you can split the unavailable product into a new order. Please note that splitting an order creates a second order that will be delivered later, and postage will also be charged in accordance with the price list.
    Learn more about splitting an order ➡️
     
  3. Order awaiting processing: All the products in the order are in stock and we will dispatch it as soon as possible. At this stage, you can still make changes to the order if you wish.
     
  4. Order is being processed: No further changes can be made to the order once processing has started. Our warehouse usually dispatches your order within approximately one day of processing starting, unless it is an express delivery.
     
  5. Order processed, i.e. in delivery: When the order has been dispatched from our warehouse, you will receive a notification by email and text message. You will also receive the carrier’s tracking number, which you can use to track the progress of the delivery. 
    Please note that it may take a while for the tracking number to become active. If your order contains several products, they may arrive in separate parcels with their own tracking numbers.
     
  6. Order has arrived: Check the products, their quantity and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day right of return for our products and a 14-day right of return for Outlet products. Please do not discard the product packaging or any other parts before you have decided to keep the product. Missing these items will affect the amount refunded.
    Learn more about the 32-day right of return ➡️
Tunnin toimitus and valitun tunnin toimitus (Wolt)
  1. Order placed and paid for: Your order has been received and payment has been completed.
     
  2. Order is being processed: The order is being picked and prepared for transport. No changes can be made to the order because this is an express delivery and the order is processed immediately.
     
  3. Order processed, i.e. in delivery: The order has been handed over to the Wolt courier for delivery. You will receive a link by text message which you can use to track the progress of the delivery and see the estimated delivery time. The message will also include a PIN code, which you show to the Wolt courier when receiving the order. 
     
  4. Order has arrived: Check the products, their quantity and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day right of return for our products and a 14-day right of return for Outlet products. Please do not discard the product packaging or any other parts before you have decided to keep the product. Missing these items will affect the amount refunded.

    Learn more about the 32-day right of return ➡️
Delivery to your door (Hakonen)
  1. Order placed and paid for: Your order has been received and payment has been completed.
     
  2. Order awaiting processing: The products in the order are available and the order is being prepared for delivery.
     
  3. Order is being processed: The order is being picked and prepared for transport. No further changes can be made to the order at this stage. If you are 
     
  4. Order processed, i.e. in delivery: The order has been handed over to Hakonen for delivery. Hakonen will contact you about the delivery time before delivery, and you can find the tracking number in your customer account.
    For Hakonen’s 4-hour express delivery, the delivery time is announced approximately 30 minutes before delivery, 
    For same-evening home delivery, the delivery time is announced by text message.
    For next-day home delivery, the customer receives a text message with a link for selecting a suitable delivery time.
     
  5. Order has arrived: Check the products, their quantity and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day right of return for our products and a 14-day right of return for Outlet products. Please do not discard the product packaging or any other parts before you have decided to keep the product. Missing these items will affect the amount refunded.

    Learn more about the 32-day right of return ➡️
Collection from a store
  1. Order placed and paid for: Your order has been received and payment is in order.
    If you collect the order from the Vantaa collection warehouse or from the collection locker at the Helsinki store, payment must be made in advance.
     
  2. Order awaiting product: Our online shop also sells products that are not available for immediate dispatch. You can see the product-specific availability estimate on the product page and in the order summary. If your order contains other products that you would like to receive earlier, you can split the unavailable product into a new order. Please note that splitting an order creates a second order, which you can collect later.
    Learn more about splitting an order ➡️
     
  3. Order in transit: The products in the order are being transferred from the warehouse to the store. The order will display the status “In transit” until the products have arrived at the store and are ready for collection.
     
  4. Order awaiting collection: The order has been transferred from our central warehouse to the store you selected, and you will receive a notification by text message and email. You can collect the order within 7 days, whenever it suits you best. 
    Select a collection time for your order:  The order will only be picked and prepared at the collection point if a collection time has been selected.
     
  5. Order ready for collection: You can collect the order from the store or collection locker. 
     
  6. Order collected: Check the products, their quantity and condition. You have plenty of time to familiarise yourself with the products, as we offer a 32-day right of return for our products and a 14-day right of return for Outlet products. Please do not discard the product packaging or any other parts before you have decided to keep the product. Missing these items will affect the amount refunded.
    Learn more about the 32-day right of return ➡️

Frequently asked questions

Will I receive a tracking number for the delivery?

You will receive a notification by text message and email when the order has been processed and handed over to the carrier for delivery. The message includes a tracking number that you can use to track the progress of your shipment. The number can also be found in your customer account, under account management and the delivered order.

Track your shipment directly through account management➡️

Can I change the delivery method after placing the order?

You can change the delivery method for the order through account management as long as the “Edit order” button for the order is active. The delivery method cannot be changed once processing of the order has started. If editing is no longer possible and you want to change the delivery method, cancel the order and place a new order using the delivery method you want.

How can I edit an order I have placed?

You can edit your order by logging in to customer account management. Open the Orders tab and select the correct order. Then click the “Edit order” button. Please note that as soon as the order has moved to processing, you can no longer edit it.

My order is awaiting a product. Can I receive the other products earlier?

If you order several products at once, not all the products may be in stock. In this case, you can split the order and place the products that are awaiting stock in a new order. It is not possible to split an order with all payment methods. In this case, you can remove the unavailable products from your order by editing it and then order them again.

However, both orders will be charged deliverycosts.

How does an order to a collection point or to your door proceed?

  1. The order is taken for processing, and the products you ordered are picked from the warehouse.
  2. The products are moved to the dispatch area to be packed.
  3. After packing, the order is handed over to the selected carrier.

How will I know that my order is ready for collection from the store?

You will automatically receive a collection notification by text message and email when the order has been brought from the central warehouse to the store warehouse you selected.

Do I have to specify a collection time in advance?

No, you do not need to specify a collection time. You can collect the order from the store during its opening hours whenever it suits you.

Can I pay for my purchase at the Vantaa warehouse?

No, the order must be paid for in advance. The Vantaa warehouse is only a collection point, so orders cannot be paid for there.

Can I change the delivery method to the Vantaa collection warehouse?

Yes, if you can still edit the order through your customer account and the products can be collected from the Vantaa collection warehouse, you can change the delivery method to the Vantaa collection warehouse. If the Vantaa collection warehouse is not shown as an option in the shopping basket, the order cannot be collected there.