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Erasing your data from the device

A device is wiped by restoring it to its factory settings. All your personal data, files on the device, and apps you have installed will be deleted in the process.

Before wiping the device, we recommend backing up important files, for example to a cloud service or transferring them to a new device (Android, iCloud). Also remember to remove SIM and memory cards from the device if you are giving it away.

The method for wiping a device varies slightly depending on its operating system and version, but the principle is the same and menu naming generally follows the same pattern. If you cannot find where to wipe the device or restore factory settings, it is advisable to check with the manufacturer's support service.

 

Mobile Devices

Android
  1. First, remove your Google account
  2. Also remove any manufacturer-specific user account (e.g. Samsung, Huawei)
  3. Now you can restore the phone to factory settings: 
    Settings > General Management > Reset > Factory Data Reset
  4. When the phone restarts to the setup and language selection, the device has been reset
iOS
  1. If you have paired an Apple Watch and iPhone, first remove the device pair
  2. Cancel any AppleCare contract possibly purchased for the device
  3. If you have the "Find My iPhone" feature enabled, it must be turned off: 
    Settings > Your Name > iCloud/Find > Find My iPhone > Off
  4. Sign out of iCloud, iTunes Store and App Store
  5. Now you can restore the phone to factory settings: 
    Settings > General > Reset > Transfer or Reset iPhone > Reset > Erase All Content and Settings
Tablets

The most common Android and Apple tablets are wiped in much the same way as phones. Follow the instructions above. If you cannot find where to wipe the device, it is advisable to contact the manufacturer's support service.

Smartwatches
  1. An Android Wear smartwatch can usually be wiped in the same way as other Android devices.
  2. If you have paired an Apple Watch and iPhone, first remove the device pair
  3. If you do not have an iPhone, wipe the watch as follows: 
    Settings > General > Reset > Erase All Content and Settings
  4. Enter the password when requested
  5. Remove mobile service if necessary
  6. Confirm by selecting "Erase All" to restore the watch to factory settings

 

Computers

Windows 10
  1. Select from behind the Start button: Settings > Update & Security > Recovery
  2. Under Reset this PC, select "Get started"
  3. Finally, choose "Remove everything"
Windows 11
  1. Select from behind the Start button: Settings > Update & Security > Recovery
  2. Select "Reset this PC"
  3. Finally, choose "Remove everything"
Mac Computers
  1. Cancel any AppleCare contract possibly purchased for the Mac
  2. There are a couple of methods for wiping and restoring a Mac to factory settings, depending on the chip and operating system of the Mac
  3. Apple provides good instructions for wiping here