Frequently Asked Questions

Where can I find the product's dimensions and weight?

The product’s dimensions can be found on the product page and in the additional product details. We provide the manufacturer's stated dimensions on the product page, such as the length of the power cord if that information is available. 
The product's weight is also listed on the product page and in the additional product details. The weight of the product packaging is only stated in the additional details.

Where can I see the size of the product packaging?

The size of the product packaging can be found on the product page in the additional product information. We measure the packages at our own warehouse and also provide the package weight. The size of the product packaging and the device's weight affect, for example, the available delivery methods. 

Where can I see the contents of the product packaging?

The contents of the product packaging are described on the product page. We specify what is included with the product, such as chargers, charging cables, or other accessories. 

Where can I find the product's technical specifications?

Technical specifications are found in the additional product information. These details are available for products where they exist, for example, information about components of computers and phones can be found in the additional details on the product page.

Where can I find information about the product's various features?

Information about the product's features is provided on the product page and in the additional details. Features can vary significantly between products, so it is worth reviewing the information carefully if a particular feature is crucial for your use. 

Where can I see if headphones have noise cancelling?

Information about noise cancelling is found in the additional product details, as with other features. The features of headphones and other devices are described as thoroughly as possible on the product page. The features are based on information provided by the manufacturers about the products.

Where can I see if a computer’s memory can be upgraded?

This information is found in the product details, where it is indicated whether the memory is upgradeable or not. If the memory can be upgraded, we specify whether there are free memory slots and the maximum amount of memory supported. If the memory cannot be upgraded, we also state this if the information is available. Always verify the situation from the product details or the manufacturer's website. 

What keyboard layout does the computer have?

All computers have a Nordic keyboard layout, unless otherwise stated in the product information. Product images may be indicative, meaning the keyboard on the product is not necessarily the same as shown in the images. The keyboard includes Nordic characters, so it is a Nordic layout. 

We specify on the product page if the keyboard layout in the product images differs from the delivered product with the text: 
Note: Nordic keyboard layout - the keyboard includes the letters å, ö, ä. The product image is indicative.

How do I know if a tablet or iPad can take a SIM card?

This information is found in the product details, where either LTE or Cellular is indicated for iPads. If there is no mention in the product details, the device only works via WiFi and does not have a SIM card slot. 
The additional product information specifies whether it has mobile broadband or not. If the device supports mobile broadband, there is a slot for a SIM card. If it does not support it, a SIM card cannot be installed, and wireless network use is required.

Where can I see product compatibilities?

Product compatibilities are stated on the product page if they are defined by the manufacturer. To ensure compatibility, you need to know the necessary details about your own device. Such details may include dimensions or other information that affects compatibility. 

Where can I see the country of manufacture of the product?

If the country of manufacture is mentioned, the information is found in the additional product details, if the manufacturer has provided it.

How do I know if software is delivered by email or if it is a physical product?

For software products, the additional product details include the "installation media type," which indicates whether the product is digital or physical. The product name also indicates whether it is a digital license or a physical product such as an activation card. When the product name includes "digital license," the product key can be delivered by email, but activation cards cannot be delivered electronically because the code is provided on a scratch-off card. 

All games we sell are physical products and cannot be delivered by email.

Where can I find the product warranty information?

You can find the product warranty information in the additional product details.

The warranty and seller’s liability cover only material and manufacturing defects in the product. The warranty and liability do not cover consumable parts, normal wear and tear, user error, installation errors, external forces, or damage caused by accidents. In cases where a product is sent for repair without valid grounds, Verkkokauppa.com or the repair company will charge the incurred costs directly to the buyer. These costs include both Verkkokauppa.com’s and the repair company’s labour and logistics expenses. Verkkokauppa.com Plc is not responsible for data or software stored on digital media. Backup is the buyer’s responsibility and must always be performed before the repair process.

What does the VESA standard mean?

Video Electronics Standards Association, or VESA, is a standard that specifies the horizontal and vertical distances of the mounting holes on the back of a TV. It helps you easily purchase a compatible wall mount for the television. VESA dimensions can be found on the TV’s product page.

Where can I find VESA compatibility information?

VESA compatibility information is found in the product details.

What is the IP rating assigned to the product?

The IP rating (Ingress Protection) indicates the product’s level of protection against solid objects and water. The IP rating is found in the additional product details, for example in phone specifications.

How do I know what applications are available on the television?

Applications available on the television are listed in the product details. The listed applications can be downloaded from the device’s app store; some applications may come pre-installed on the television. Many applications require a separate paid subscription. Check the current usage fees for each application on the service provider’s website. 

How do I know if the product is suitable and of good quality for my use?

We only sell quality products. It is advisable to read reviews written by other customers when considering how well a product suits your needs. Product reviews are other customers’ personal experiences with the product and are the best source of information when assessing suitability. Our staff respond to product questions directly on the product page; if the product information does not provide the specific information you are looking for, you can also ask a question about the product via the website. We recommend reviewing product reviews and questions and answers on the product page when choosing the best product for your needs.

The product has no reviews; where can I get information about its use?

We only sell quality products, and if the product does not suit your use, you can return it to us within the normal return policy, provided it is not a hygiene product, foodstuff, or another product with return restrictions. You may try the product after delivery, but it must not be used or show signs of use; used products are not eligible for return. In cases where there are no product reviews on our site yet, it is advisable to review the product information carefully and, if possible, visit a store to see a display model if one is available. 

I am looking for a specific product; how can I find it on your site?

If you have not yet found the product, it is recommended to use the search bar at the top of the page or browse our categories. If you are looking for spare parts or compatible chargers, you can type the product name and the part or accessory you are looking for directly into the search bar, for example, "iPhone cable," and we will list cables from our selection that are suitable for charging and data transfer for iPhones. Remember always to verify compatibility from the product details. If you want our chatbot to check the information from the product details, link the product you have a question about in the chat and then ask your question.

How do I know if a product is available in stock or at the store I want?

We indicate on the product page whether the product can be shipped or ordered for pickup. Check the detailed availability on the product page. You can select which store’s availability you want to check directly on the product page and also see if a display model is available at your chosen store. The bot currently cannot check product availability directly in the chat.