Phone or tablet does not start

Try the following steps:

• Charge the device for at least 30 minutes.
• Try a different charger and charging cable.
• Perform a forced restart according to the device’s user manual.

If the device does not respond at all to charging or startup attempts, contact the manufacturer’s technical support.

Computer is running slowly

Try the following steps:

• Restart the computer.
• Install operating system updates.
• Check available storage space.
• Close unnecessary programmes and browser tabs.

If the slowdown continues after these steps, contact the manufacturer’s technical support.

Keyboard, mouse or other peripheral device does not work

Check the following:

• Batteries or battery are in good condition.
• Receiver or cable is properly connected.
• Device is connected to the correct computer.
• Drivers or manufacturer’s software are updated.

If the device does not work despite the checks, contact the manufacturer’s technical support.

Computer component does not work after installation

Check the following:

• Component is compatible with other hardware.
• Power connectors and cables are firmly attached.
• Component is installed in the correct place.
• Necessary drivers or BIOS updates have been checked.

If the problem continues despite the checks, contact the component manufacturer’s technical support.

Printer does not print

Check the following:

• Printer is powered on and connected to the network.
• There is enough paper and ink or toner.
• Printer is selected as the default printer.
• Print queue is not stuck.

If the printer does not work despite the checks, contact the manufacturer’s technical support and provide any error code.

Headphones, speaker or other Bluetooth device does not connect

Try the following steps:

• Remove previous Bluetooth pairing.
• Restart both devices.
• Ensure the product is in pairing mode.
• Try connecting the product to another device.

If the device cannot be connected after these steps, contact the manufacturer’s technical support.

Smartwatch does not sync with phone

Check the following:

• Bluetooth is enabled on both the watch and the phone.
• Manufacturer’s app is installed and updated.
• Watch appears connected in the app.
• Both devices have been restarted.

If syncing does not succeed after these steps, contact the manufacturer’s technical support.

Wi‑Fi connection does not work

Try the following steps:

• Restart the router.
• Check that other devices can access the network.
• Forget the Wi‑Fi network and reconnect.
• Check for any software updates.

If the connection still does not work, contact the technical support of the device or network equipment manufacturer.

Television does not find channels or shows an error message

Try the following steps:

• Restart the channel search.
• Check antenna or cable connections.
• Check for available software updates for the television.
• Try restoring factory settings.

If the problem continues after these steps, contact the manufacturer’s technical support.

Television or monitor does not display an image

Check the following:

• Correct input source (HDMI, DisplayPort or other connection) is selected.
• Cables are properly connected.
• Try using a different cable or connection.
• Device does not show error messages during startup.

If the image does not return after these checks, contact the manufacturer’s technical support.

Speaker, soundbar or home theatre does not play sound

Check the following:

• Audio source is selected correctly.
• Cables or wireless connection are intact.
• Volume is not muted.
• Product has been restarted.

If there is no sound despite the checks, contact the manufacturer’s technical support.

Robot vacuum cleaner does not clean normally

Check the following:

• Brushes and filters are clean.
• Sensors are not dirty.
• Battery is charged.
• App and device firmware are up to date.

If the device does not operate normally after these steps, contact the manufacturer’s technical support.

Game console does not work as expected

Check the following:

• Console has the latest software version installed.
• HDMI cable is securely connected to both console and television or monitor.
• Console starts normally without error messages.
• Game or app in use is updated.

If the problem continues despite the checks, contact the console manufacturer’s technical support.

Cooling appliance does not cool normally

Check the following:

• Device has been in use long enough after startup.
• Air circulation around the device is not obstructed.
• Temperature setting is correct.
• Doors close properly.

If the device does not cool normally despite the checks, contact the manufacturer’s technical support.

Dishwasher or washing machine shows an error code

Check the following:

• Error code has been noted down.
• Filters and hoses have been checked.
• Water tap is open.
• Troubleshooting section in the user manual has been reviewed.

If the error code does not clear or the device does not function normally, contact the manufacturer’s technical support and provide the error code.

Appliance shows an error code

Error codes help identify the cause of the problem much more quickly.

When contacting technical support, provide:

• the brand and model of the device
• the error code exactly as it appears on the device
• the situation in which the error occurs

If the problem is not resolved with the user manual, contact the manufacturer’s technical support and provide the error code.

Grill does not heat normally

Check the following:

• Instructions for gas, electric or charcoal grill have been reviewed.
• Fuel, power source or gas cylinder is in good condition.
• Burners, heating elements or air intake vents are clean.
• Grill is used according to the manufacturer’s instructions.

If the grill does not heat normally despite the checks, contact the manufacturer’s technical support.

Toy does not work as expected

Check the following:

• Batteries or battery are correctly installed.
• Product has been assembled according to the user manual.
• Parts move freely and show no damage.
• Product is used according to age and usage instructions.

If the product does not work correctly after these checks, contact the manufacturer’s technical support.

I cannot find the user manual

User manuals for most products can be found on the manufacturer’s website by searching for the product’s model number.

The model number is usually found:

• on the bottom of the product
• on the back of the product
• under the battery or back cover
• on the original packaging

If the user manual cannot be found on the manufacturer’s website, contact the manufacturer’s customer service.

Problem not solved?

Contact the brand’s technical support and provide as much detail as possible:

• product model
• possible serial number
• error message or error code
• what you have already tried
• when the problem occurs

With this information, the problem is usually solved more quickly or directed to servicing if necessary. If the problem continues, follow the manufacturer’s further instructions or servicing guidelines.