The warranty only covers manufacturing and material defects in the product. Warranty repairs are always carried out in accordance with the manufacturer's or importer’s warranty terms. The warranty period is indicated on the purchase receipt. Warranty terms can be found in the user manuals, a separate warranty form, or on the website designated by the manufacturer.
Defective outlet products will not be exchanged for a corresponding new product at normal price.
The product I bought broke down during the warranty period, what should I do?
Large household appliances are serviced on-site at the customer's premises. For warranty service, you must present the purchase receipt, which you can download if necessary through your customer account management. A sufficiently detailed fault description ensures a successful repair.
You can also deliver the product to the service customer point located in our store, or post it to us using free customer returns. There is no service customer point at the Vantaa pick-up warehouse.
Delivery of the device for repair via verkkokauppa.com is done according to the following instructions. Verkkokauppa does not service devices itself but forwards them to authorised service centres. Keep the shipment receipt and tracking number until the product is returned to you repaired.
- Pack the product to be serviced well for shipment to prevent damage during transit. Note: the maximum shipment weight is 25 kg.
- Fill in the electronic return and warranty service form or write the requested information on paper. When you have completed the electronic form, mark your order number on the shipment so we can find the information you provided when the device arrives. Without the requested information, we cannot service the product.
If the shipment does not include an order or receipt number, we will charge an investigation fee of €17.99.
- Take the package directly to a Posti service point counter and provide the contract ID 618900 or register the shipment as a return in advance via OmaPosti. Returns are free of charge when using the contract ID.
Return address:
Verkkokauppa.com - Service
Tyynenmerenkatu 11, 3rd floor
00220 Helsinki
How long does servicing take?
The duration of servicing cannot be accurately estimated, as the servicing is always carried out by an authorised service company. Servicing is fastest when done directly through the manufacturer.
Normally the service time is 10-20 working days, but completion within this time cannot be guaranteed. The length of warranty service depends on the repair measures and, for example, the delivery of necessary spare parts. You will receive a separate message when the device servicing process is complete.
Can I exchange the product I ordered?
You cannot; at Verkkis we do not offer product exchanges, but you can return the product and, if you wish, purchase another within the scope of the right of return.
Learn more about return instructions ➡️
What counts as proof of warranty?
A receipt from your purchase always counts as proof of warranty. You can download the receipt from the Orders tab in your customer account, under Delivered orders, where you can open the correct order and download the receipt.
The receipt also shows the warranty period granted by the manufacturer.
The order number and receipt number are the same thing. So if you have the order confirmation, the receipt can easily be found when you deliver the product for servicing.
Where can I find the receipt?
- Log in to your customer account on our website ➡️
- You will find receipts under the Orders tab, in the Delivered orders section. You can download the receipt after selecting the correct order and opening it. You can also search for the correct order by order number or product name using the search field.
If you cannot find the receipt in your customer account or it was purchased directly in-store without a customer account, fill in the receipt search form and we will find the receipt for you. You will receive a paper receipt at the till after processing the order if the product was purchased directly in-store.
What does the warranty cover?
The warranty and seller’s liability for defects only cover material and manufacturing defects in the device.
The warranty does not cover cracked screens or impacts on the screen.
Screens may develop so-called dead or hot pixels. Manufacturers have their own and varying terms on when a screen can be serviced due to pixel defects. This usually depends on the number and/or location of pixels.
The warranty does not cover damage caused by water or other liquids. Many phones and smartwatches have an IP rating that indicates how the product is protected against dust and water. In the IP rating, note that even if the product is splash-resistant (e.g. IPX4), it does not withstand immersion in water. And even if the product can withstand brief immersion in water (IP67), it does not withstand continuous immersion (IP68).
The warranty does not cover damage caused by incorrect use or installation.
Many products have consumable parts that need to be regularly replaced. The warranty does not cover such replaceable and consumable parts; spare parts must be purchased separately.
The warranty does not cover recovery of data stored on devices, for example photos on a phone or documents on a computer. Software is not reinstalled, so we recommend keeping licenses for separately purchased software safely. And remember to back up your data!
If backups have not been made, Verkkokauppa.com does not offer data recovery. Paid services can be ordered from the service company or a third-party company.
If the service company detects a fault outside the warranty, the customer will be sent a cost estimate for the repair, which they can accept or reject.
Does the warranty continue after an exchange?
The product warranty always continues according to the original purchase receipt.
If the product is exchanged during the warranty period for a new or equivalent product, the warranty period does not start over but remains valid according to the original receipt.
Where can I buy spare parts for my device?
For spare part inquiries, it is advisable to contact the manufacturer’s support or an authorised service centre directly. Usually, spare parts can be delivered to you by post.