Verkkokauppa.com sells hundreds of different brands. For most products, technical support and user guidance is provided by the manufacturer, who knows their product best. Many brands have their own support websites where you can immediately find help for the most common questions and problems.
Frequently Asked Questions
Phone or tablet does not start
Try the following steps:
- Charge the device for at least 30 minutes.
- Try another charger and charging cable.
- Perform a forced restart according to the device’s user manual.
If the device does not respond at all to charging or start-up attempts, contact the manufacturer’s technical support.
Computer is running slowly
Try the following steps:
- Restart the computer.
- Install operating system updates.
- Check available storage space.
- Close unnecessary programmes and browser tabs.
If the slowdown started suddenly or the computer shows error messages, inform technical support about them.
Keyboard, mouse or other peripheral device does not work
Check the following:
- Batteries or battery are in good condition.
- Receiver or cable is connected properly.
- The device is connected to the correct computer.
- Drivers or manufacturer’s software are updated.
Computer component does not work after installation
Check the following:
- Component is compatible with other hardware.
- Power connectors and cables are properly attached.
- Component is installed in the correct place.
- Necessary drivers or BIOS updates have been checked.
Printer does not print
Check the following:
- The printer is powered on and connected to the network.
- There is enough paper and ink/toner.
- The printer is selected as the default printer.
- The print queue is not stuck.
If the printer displays an error code, report it to technical support.
Headphones, speaker or other Bluetooth device does not connect
Try the following steps:
- Remove previous Bluetooth pairing.
- Restart both devices.
- Ensure the product is in pairing mode.
- Try connecting the product to another device.
Smartwatch does not sync with phone
Check the following:
- Bluetooth is enabled on both the watch and the phone.
- Manufacturer’s app is installed and updated.
- The watch appears connected in the app.
- Both devices have been restarted.
Wi‑Fi connection does not work
Try the following steps:
- Restart the router.
- Check that other devices can access the network.
- Forget the Wi‑Fi network and reconnect to it.
- Check for possible software updates.
Television does not find channels or shows an error message
Try the following steps:
- Restart the channel search.
- Check antenna or cable connections.
- Check for available software updates for the television.
- Try a factory reset.
Television or display shows no picture
Check the following:
- Correct input source (HDMI, DisplayPort etc.) is selected.
- Cables are properly connected.
- Another cable or connection has been tested.
- The device does not show error messages during start-up.
Speaker, soundbar or home theatre does not play sound
Check the following:
- Audio source is selected correctly.
- Cables or wireless connection are in order.
- Volume is not muted.
- The product has been restarted.
Robot vacuum cleaner does not clean normally
Check the following:
- Brushes and filters are clean.
- Sensors are not dirty.
- Battery is charged.
- App and device firmware are up to date.
Game console does not work as expected
Check the following:
- The console is running the latest software version.
- HDMI cable is securely connected to both the console and the display or television.
- Console starts normally without error messages.
- The game or app being used is updated.
Cooling appliance does not cool normally
Check the following:
- The appliance has been running long enough after start-up.
- Air circulation around the appliance is not blocked.
- Temperature setting is correct.
- Doors close properly.
Dishwasher or washing machine shows an error code
Check the following:
- Error code has been noted down.
- Filters and hoses have been checked.
- Water tap is open.
- Troubleshooting section of the user manual has been reviewed.
Appliance shows an error code
An error code helps identify the cause of the problem much faster.
When you contact technical support, please provide:
- the brand and model of the device
- the error code exactly as it appears on the device
- the situation in which the error occurs
Grill does not heat normally
Check the following:
- Instructions for gas, electric or charcoal grill have been reviewed.
- Fuel, power source or gas bottle is in order.
- Burners, heating elements or air intake vents are clean.
- Grill is used in an environment according to the manufacturer’s instructions.
Toy does not work as expected
Check the following:
- Batteries or battery are correctly in place.
- Product is assembled according to the user manual.
- Parts move freely and show no damage.
- Product is used according to age and usage instructions.
I cannot find the user manual
User manuals for most products can be found on the manufacturer’s website using the product’s model number.
The model number is usually found:
- on the bottom of the product
- on the back
- under the battery or back cover
- on the original packaging
Problem not solved?
Contact the brand’s technical support and provide as much detail as possible:
- product model
- possible serial number
- error message or error code
- what you have already tried
- when the problem occurs
With this information, the problem can usually be resolved more quickly or, if necessary, directed to repair.