Outlet products have a separately defined 14-day return right, and they are given a functionality guarantee of at least 6 months. The warranty period is always product-specific and is marked on the price tag or product description.
How do individual Outlet items differ from other products on sale?
Individual items are securely reset and usage-tested Outlet products. Most products are condition-checked customer returns, sold at a lower price than new products.
Individual items have a 14-day return right, meaning products can be tried at home in the same way as newly purchased products. Products may be missing packaging or accessories (the most significant omissions are indicated in the product description), and products are sold as they are.
Individual Outlet items have a functionality guarantee of at least 6 months, in addition to which the product may have a manufacturer-granted product-specific warranty, which is marked on the receipt. The sale of individual items is considered used goods trade.
The Outlet product I purchased is defective, what should I do?
Defective products are primarily repaired by servicing warranty-covered faults at an authorised service company. If repair is not possible or would cause unreasonable costs, the purchase price of the product will be refunded to the customer. Outlet products are not exchanged for equivalent new products at regular price.
Check the device's service instructions here. Most products are serviced at a manufacturer-authorised service centre. The service time is shorter when you contact the service centre directly.