Outlet products can be found in the Outlet sections of stores and online, but their selection changes frequently. Single items ordered online are delivered directly to your home and cannot be collected from the store. Outlet products have a 14-day return policy and product-specific warranty. Products are classified into condition categories A-D, and they may be customer returns, items with packaging damage, or display models.
You can find the Outlet section at each store, as well as online. The selection in the Outlet changes frequently, so it is worth checking the offerings regularly.
Single items online cannot be ordered for collection, they are only sold with delivery. Payment can be made by card, bank transfer, or on account. Other products cannot be added to an order for a single item. Only one single item per order. A more detailed condition description and additional information about the product’s sale condition can be found on the product page. It is advisable to review these carefully. You can learn more about the condition categories here.
The Outlet sections in stores are open during the store’s opening hours. Products in the store’s Outlet section are not sold online, meaning they can only be purchased in person. Likewise, Outlet products sold online are not available in stores.
Outlet products have a separately defined 14-day return right in the terms and conditions, and products can be tried at home just like products purchased new.
All Outlet products come with a warranty. The warranty period is always product-specific and is indicated on the product page, price tag, or product description.
Frequently Asked Questions
Where can I find Outlet products online?
You can find products sold in the Outlet on our website. Products from the stores’ Outlet sections are not listed online, and products listed online cannot be purchased from the stores’ own Outlets.
Why do products end up for sale in the Outlet?
Outlet products are often customer returns or products whose packaging has been damaged in the warehouse. Additionally, the Outlet sells refurbished products and store display models, i.e., products which for one reason or another we can no longer sell as new. Outlet products come with a functional warranty and a 14-day return right for consumer customers.
Why can’t I find a product in the Outlet even though it was there a couple of days ago?
Most likely the product has already been sold to another customer and is therefore no longer available. The Outlet sells single items, so it is advisable to snap up an interesting product immediately. We cannot guarantee that a product will be available again in the Outlet, even if it is still sold by us.
How do I know what condition an Outlet product is in?
Outlet products are divided into different condition categories. Defects in products are also described on the product page, and major defects are marked separately on the product page where possible. Unfortunately, we cannot take photos of the products or depict possible defects more precisely than the information on the product page, as the selection changes frequently.
Can I collect my Outlet order from the store?
Collection from the store is not available as a delivery option for Outlet orders. All Outlet products ordered online are delivered directly to the recipient’s address by courier.
How long is the warranty on an Outlet product valid?
The warranty period for an Outlet product is always product-specific and is indicated on the price tag or product description.
Can I return an Outlet product I have purchased?
Outlet products have a 14-day return right. Please note that the return right for Outlet products does not apply to business customers.
What does the condition classification of an Outlet product mean?
The condition categories of Outlet products depend on the product’s condition and defects. The condition categories are marked on the price tags of Outlet products in stores and are described alongside the product online.
Condition categories:
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Condition A: The product’s packaging has been damaged during storage, handling, or delivery. The condition of the product has been checked by Verkkokauppa.com staff. The product is intact and complete with the original sales packaging.
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Condition B: The product is usually a customer return, tried for no more than 32 days, and may show minor signs of use. The product package may be missing easily replaceable accessories such as a USB cable, manual, or extras like headphones. The original product packaging may be missing. The most significant defects are noted in the product description.
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Condition C: The product is used. It has been used for a longer period and shows clear signs of use/scratches and may be dusty or untidy. The product packaging may be missing; accessories may be missing and must be purchased separately. The most significant defects are noted in the product description.
- Condition D: The product is in poor condition. It is heavily used, scratched, dented, uncleaned, and may require repair and spare parts. The sales packaging may be missing. The most significant defects are noted in the product description.