The customer service desks for repairs serve customers in all our stores whenever the stores are open. At the customer service desk for repairs, you can return a product you have purchased or bring a broken device in for warranty service during the warranty period. We forward devices brought to the store’s customer service desk for repairs to authorised repair shops, and do not repair them ourselves.
There is no customer service desk for repairs at the Vantaa collection warehouse, and products cannot be returned there.
Frequently asked questions
Can I bring a broken product to the store to be repaired?
Devices are not repaired in the store, but are forwarded for repair. You can bring a product purchased from us to the customer service desk for repairs located at the store during its warranty period.
ℹ️ I want to bring a product to the store for repair
1. Register the product for repair
Start by registering the warranty service. To register the repair, you need the receipt number and the purchaser’s email address or the receipt total.
Make sure that your contact details are correct and available to you throughout the repair process.
2. Deliver the product for repair
You can bring the product to any Verkkokauppa.com store. Bring the receipt and the repair case number, which you will receive after registration.
If you wish, you can also send the product for repair by post using the consignment note you received when registering.
3. Track the progress of the repair
You will receive a link by email through which you can track the progress of your repair case.
You can also send messages related to the repair case through the same service. The messages will be directed straight to the correct person handling the case.
You can check the warranty period on the receipt, which also serves as proof of warranty. If you placed the order as a registered customer, the order and receipt can be found in your customer account.
Register warranty service
First register your product for warranty service to receive a repair number and instructions for delivering the product and tracking the repair.
👉 Register warranty serviceWhen is the customer service desk for repairs open in the store?
The customer service desks for repairs serve customers in stores whenever the stores are open.
How long does the repair take?
The exact duration of the repair cannot be estimated in advance, as the repair is carried out by a repair shop authorised by the product manufacturer. The repair processing time is typically around 10–20 working days, but completion within this time cannot be guaranteed. The duration of the repair depends, for example, on the nature of the fault, the repairs required and the availability of spare parts.
In some cases, the repair may be completed more quickly directly through the manufacturer’s repair service. We recommend contacting the manufacturer before registering the repair case.
You will receive a separate notification when the repair process is complete and your product is ready for collection or has been returned to you. Public holidays, the availability of spare parts and the manufacturer’s processing times may affect the duration of the repair.
Can I return a product to a store?
All stores process customer returns at the customer service desk for repairs.
Returning a product to a store
You can return the product to the customer service desk for repairs at a store. Bring the receipt or order number and all the accessories supplied with the product. If you do not have the order or receipt number with you, we will charge an investigation fee of €17.99.
There is no repair service desk at the Vantaa collection warehouse, and products cannot be returned there.
Check the stores’ opening hours on our website ➡️