All stores have an Outlet department. In the stores' Outlet departments, products that can no longer be sold as new are sold. Outlet products are often items returned by customers or store display models.
The Outlet selection changes frequently in the stores' Outlet departments, so it is worth checking the Outlet department's offerings on every store visit. The products in the stores' Outlet departments are not listed or sold on our website, and they can only be purchased in-store.
The condition categories for Outlet products are A, B, C, and D. The condition classification is based on how the product differs from a new equivalent, how much it has been used, and whether any accessories are missing. You can find more information about the different condition categories in the stores' Outlet departments and online. The condition categories are marked on the Outlet products in the store. The warranty period for Outlet products is always product-specific and is marked on the price tag or product description in the store.
More information about Outlet condition categories on our website ➡️
Frequently Asked Questions
Can I see the list of store Outlet products online?
No, the stores' Outlet products are only displayed in stores and cannot be viewed online.
Does every store have an Outlet department?
Yes, every one of our stores has an Outlet department.
Can I pick up my Outlet order from the store?
It is not possible to select store pickup as a delivery method for Outlet orders. All Outlet products ordered online are delivered by courier directly to the recipient's address.
How long is the warranty period for an Outlet product?
The warranty period for an Outlet product is always product-specific and is marked on the price tag or product description.
Can I return an Outlet product I have purchased?
Outlet products have a 14-day return right. Please note that the return right for Outlet products does not apply to business customers.
What does the condition classification of an Outlet product mean?
The condition categories of Outlet products depend on the product’s condition and defects. The condition categories are marked on the price tags of Outlet products in stores and are described online alongside the product.
Condition categories:
- Condition category A: The product’s packaging has been damaged during storage, handling, or delivery. The product’s condition has been checked by Verkkokauppa.com staff. The product is intact and complete with the original sales packaging.
- Condition category B: The product is usually a customer return, has been tried for a maximum of 32 days, and may show slight signs of use. The product package may be missing easily replaceable accessories such as a USB cable, manual, or extras like headphones. The original product packaging may be missing. The most significant defects are indicated in the product description.
- Condition category C: The product is used. It has been used for a longer period and shows clear signs of use/scratches and may be dusty and untidy. The product packaging may be missing, accessories may be missing, and these must be obtained separately. The most significant defects are indicated in the product description.
- Condition category D: The product is in poor condition. It has been heavily used, scratched, dented, uncleaned, and may require repair and spare parts. The sales packaging may be missing. The most significant defects are indicated in the product description.