Installation services can be ordered for household appliances and televisions in conjunction with home delivery. Ordering installation service extends the estimated delivery time by a few working days when delivery is made via Posti's home delivery service. The exact delivery time is always arranged directly with the courier company.

Service Content - Frequently Asked Questions

Which devices are installed and recycled during delivery?

Washing machines, dishwashers, tumble dryers, refrigeration appliances, microwave ovens, stoves, ovens, hobs, televisions and air source heat pumps can be ordered from us with installation and recycling when delivered to your home.

Installation is not available for other devices: for example, cooker hoods, grills, electric desks or bicycles are not included in the installation service.

Who installs the devices?

All basic installations are carried out by professional installers during delivery. Installation can be ordered in conjunction with delivery by Posti or Hakonen. Manufacturer-specific instructions and recommendations are followed during installation.

Installation during Posti delivery is performed by Posti’s subcontractor.
Installation during Hakonen delivery is performed by a Hakonen installer.

Does Verkkokauppa have its own appliance installers?

Verkkokauppa.com does not have its own installers. Installation can only be ordered as a service performed alongside home delivery by Posti or Hakonen.

Ordering the Service - Frequently Asked Questions

How do I purchase the installation service?

The installation service can be added to your order from the product page at the time of purchase, before adding the product to the shopping cart. At this stage, you can also easily add any necessary accessories to your cart.

What should I consider before ordering installation?

Before ordering, ensure that the chosen device fits the intended space and that the installer has unobstructed access to the installation site. Also check the product description for device dimensions and that any hoses, wires and cables reach the installation site.

Make sure that electrical, water and drainage connections are ready for use and that the water connection has a functioning shut-off valve. If there is no electricity at the installation site, the device cannot be tested during installation.

Obtain any necessary accessories in advance. Installers often carry the most common accessories, but availability cannot be guaranteed.

The installation service does not include cabinet modifications, so the installation site must be ready before the installer arrives. If installation would require modifications or the installation site is otherwise unsuitable for the device, the installation cannot be performed.

Protect the floor from the entrance to the installation site and remove obstacles from the installer’s working area. According to occupational safety regulations, installers wear safety shoes which are not removed during work.

If you have special requests deviating from basic installation, inform the courier company when arranging the delivery time. However, these cannot be guaranteed.

After installation, you will receive an installation form by email. We recommend keeping it for any future needs.

📌 Verkkis tips!

Carefully review device-specific installation descriptions before ordering. If installation cannot be performed due to the installation site or its deficiencies, delivery costs will not be refunded and a new installation visit will not be arranged free of charge.

Why can’t I order installation?

Installation services are available in almost all of Finland, but the installation area does not cover all delivery areas. If your delivery address is outside the installation area, you cannot order installation and you will receive information and instructions in the shopping cart on how to proceed.

Installation is also only offered for certain products, and you cannot purchase installation service if you are ordering a product for which installation is not available through us. In these cases, installation services cannot be selected on the product page either.

The service is available over a wider area via Posti, and Hakonen handles installations in the Helsinki metropolitan area and surrounding municipalities.

Can installation or recycling of an old device be purchased afterwards?

No. Installation and recycling services are only available with home delivery of a new device and must be added to the same order as the device.

Can I order installation without delivery?

Installation or recycling cannot be ordered if you have chosen in-store pickup or collection from the Vantaa warehouse as the delivery method. Installation is only performed in conjunction with home delivery and cannot be ordered without home delivery as the delivery method.

Service Delivery and Timing - Frequently Asked Questions

When are the devices installed?

Products are installed at the same time as they are delivered. When you order products with Posti delivery, they are usually delivered and installed about five days after the order is dispatched. With Hakonen delivery, products can be delivered faster.

How is the installation schedule arranged with me?

The recipient is always contacted separately to arrange a more precise installation time and the delivery time is agreed directly with the courier company.

When you order products with Posti delivery, they are usually delivered and installed about five days after the order. The exact delivery time is always agreed directly with Posti within the time slots they provide.

If you place an order for the Helsinki metropolitan area or nearby municipalities, you can also order installation with Hakonen delivery, which can arrive the same day, even within four hours! Hakonen arranges delivery by calling or texting, depending on the delivery method you chose and how quickly the delivery will arrive.

Can I choose the installation time myself?

Posti and Hakonen offer the possibility to choose the installation time. Courier companies do not store large shipments for long periods, so please place your order when the need is current and installation can be performed.

Can I arrange the installation schedule directly with Verkkokauppa?

The delivery time is arranged directly with the courier company. We cannot influence the installation times offered by the courier company or arrange a specific delivery schedule on behalf of the customer, even if you inform us of your preferences.

How should the installation site be protected before installation?

Protect the floor from the door to the installation site. The protection must be sufficient to prevent damage to the floor. Move all items and obstacles away so that the installer has an unobstructed workspace. The access route may also get wet and dirty, so floors should be protected carefully. According to occupational safety regulations, installers always wear safety shoes, which they do not remove even if requested.

Is the cabinet door installed when I order an integrated appliance?

The installation service does not include fitting the cabinet door for integrated appliances. The device is installed ready for use without the cabinet door.

Posti installers do not carry out cabinet door installations at all.
Hakonen performs this as an additional paid service, which must be ordered directly from them when booking the appointment. Hakonen’s prices depend on whether it is a dishwasher or a refrigeration appliance, and you will receive price information directly from Hakonen.

Why was the device not installed even though I ordered installation with delivery?

This can be due to many reasons, but usually it is due to the installation site:

the device did not fit in the desired location
necessary connections were not available at the installation site
necessary equipment for safe installation was missing at the installation site
installation would have required cabinet modifications
the floor at the installation site was lower than other floors
the installation site was otherwise unsuitable for the device

If installation was not possible due to deficiencies at the installation site, you can order a new paid installation visit from our customer service.

Installation Did Not Succeed - Frequently Asked Questions

Installation did not succeed, will I get a new installation visit free of charge?

If installation did not succeed due to reasons beyond our or the courier company’s control, the new installation visit is always chargeable. Such a situation may be due to the installation site or device dimensions. When the installation site does not meet requirements, the device does not fit in place, or installation requires modifications that are not included in the service. The installer will inform you if installation cannot be performed due to the installation site.

Installation did not succeed, will I get my money back?

If installation did not succeed due to reasons beyond our or the courier company’s control, the installation fee will not be refunded.

I want to arrange a new installation visit, how can I do this?

If installation did not succeed due to deficiencies at the installation site, you can order a new paid installation visit from our customer service.

What should I do if I suspect an installation error?

If you suspect an installation error, contact customer service and attach a photo of the installation form. This way we can investigate the situation as quickly as possible and, if necessary, request the installer to come and check the installation.

Any comments related to installation must be made within one month of installation.

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