Returns & refunds

In this section, you’ll find instructions for returns and refunds. Products have a 32‑day return period and Outlet products 14 days, and some products have a limited return right. We also explain how refunds work with different payment methods.

Returns

The return period is 32 days, and 14 days for Outlet products. Customer returns via Posti are free of charge, and products can also be returned in store. Here you’ll find detailed return instructions and information about limited return rights.

Refunds

In this section, you’ll find information about refunds to different payment methods and how refunds are processed for returned products or prepaid products removed from an open order.

Damaged shipment

In this section, you’ll find instructions for situations where an order has been damaged during transport, as well as information on how the issue is handled and how compensation or further actions are managed.