Please note! These instructions apply only to new defective products with a material or manufacturing defect, or where a part is missing from the product package.
Do you suspect transport damage?
If you suspect that the product has been damaged during transport, report it to us as soon as possible by completing this form.
If the issue is not transport damage, follow the instructions below.
👉 Report transport damageYou suspect that the product was already defective and the issue is not transport damage
You can return a product that was already defective to us and you will receive a refund. The return period is 32 days for regular products and 14 days for products purchased through Outlet. Indicate on the return form that the product arrived defective.
If the defect does not affect use and you would like to keep the product, you can contact our customer service to discuss a possible price reduction.
Large household appliances can often be repaired easily by ordering an in-home service from the brand's service provider or by registering the service through us.
Return instructions
See the return instructions and send the product back to us if you suspect that it was already defective.
You have 32 days from the product's arrival to return it if it is not an Outlet product. The return period for Outlet products is 14 days.
👉 Return instructionsThe product is missing an instruction manual, part or accessory
Check that the instruction manual has not been sent to you by email. Also check the product package and packaging materials carefully for any missing parts and accessories. If the instruction manual or another accessory is missing, contact our customer service.