ℹ️ General principles of the right of return
Normal 32-day right of return: You may inspect the product in the same way as in a store. However, the return of a clearly used product may be refused if the product is not in resalable condition.
No right of return if the product shows signs of use: You may inspect the product in the same way as in a store. If the product has any dirt, dust, scratches, or other signs of use, there is no longer any right of return.
No right of return if the product package has been opened: All products must be in like-new condition in order to be returned. If the product’s right of return is restricted upon opening the package, the product can no longer be returned once the package has been opened. For hygiene reasons, some products have no right of return after the package has been opened.
No right of return at all: When you order a customized product, a digitally delivered product, or another product for which the order is binding, the order has no right of return after its delivery has been started.
⚠️ Products with restricted right of return or no right of return
Open the product package only after you have checked whether the product is on this list.
No right of return if the product shows signs of use:
- Hair care devices
- Vacuum cleaners such as robot vacuum cleaners, stick vacuums, or wet-dry vacuums
No right of return if the product package has been opened:
- Breathalyzers
- Cutlery and tableware
- Hands-free devices
- Body hair trimmers such as hair clippers, shavers, or nose/ear hair trimmers
- Devices intended for hair removal such as IPL devices or epilators
- Breastfeeding products such as breast pumps and their accessories
- Inhalers and nasal masks
- Drinking bottles and thermos bottles such as Stanley thermos mugs
- Seasonal products such as Christmas trees and Christmas decorations
- Thermometers
- Bath products such as bathtubs, bath toys, and supports
- Pelvic floor muscle trainers
- Board games
- Toys such as Lego, outdoor toys, or playsets
- In-ear headphones
- Nasal aspirators
- Batteries
- Wind instruments
- Towels
- Edge padding
- Dining products such as bibs, sippy cups, and their accessories
- Sterilization devices
- Filters such as water filters, exhaust air filters, or vacuum cleaner bags
- Oral hygiene devices
- Heart rate straps
- Electric toothbrushes and brush heads
- TENS electrotherapy devices
- Support belts
- Printer inks such as ink cartridges and toner cartridges
- Pillows including neck pillows
- Baby products such as pacifiers, muslin cloths, changing mats, teething toys, potty chairs, baby bottles, or their accessories
- Baby sleep products such as baby nests, sleeping bags, or sleep toys
- Water purifiers from which you can drink directly
- Blood pressure monitors
- Blood glucose meters
- Bedding textiles such as mattresses, bed linens, duvets, or mattress protectors
- Video games
- VR glasses
- Toilets
- Smart rings
No right of return after delivery has begun:
- Vehicles after registration
- Digital activation cards
- Food products
- Air-source heat pumps
- Gift cards
- Service products
- Prepaid subscriptions
- Customized products
- Electronic products
ℹ️ Returning via Posti
- Complete the electronic return form or write the requested information on paper. Once you have completed the electronic form, mark your order number on the parcel so that we can find the information you provided when the device arrives. We cannot refund your money without the requested information.
- Pack the product and its accessories carefully for shipping so that it is not damaged in transit. Mark your order number on the parcel.If the parcel does not include an order or receipt number, we will charge an investigation fee of €17.99.
Note! The maximum parcel weight is 25 kg.
- Take the parcel directly to the counter at a Posti service point and provide the contract number 600170 or register the parcel as returned in advance in OmaPosti. The return is free of charge when you use the contract number. Keep the receipt and tracking number until the return has been processed and you have received confirmation of it.
Return address:
Verkkokauppa.com - Returns
Tyynenmerenkatu 11, 3rd floor
00220 Helsinki
ℹ️ Returning to a shop
The product can be returned to the customer service desk of the shop's service department. Bring the receipt or order number and all accessories supplied with the product. If you do not have the order or receipt number with you, we will charge an investigation fee of €17.99.
There is no service point at the Vantaa collection warehouse, and products cannot be returned there.
Check the shop opening hours on our website ➡️
ℹ️ Returning a large product (under 25 kg)
If the product is a bicycle or another large product weighing no more than 25 kg, you can return it by post using these instructions.
- Complete the electronic return form or write the requested information on paper. Once you have completed the electronic form, mark your order number on the parcel so that we can find the information you provided when the device arrives. We cannot refund your money without the requested information.
- Pack the product and its accessories carefully for shipping so that it is not damaged in transit. Mark your order number on the parcel.If the parcel does not include an order or receipt number, we will charge an investigation fee of €17.99.
Note! The maximum parcel weight is 25 kg.
- Register the parcel as returned in advance in OmaPosti or take the parcel directly to the counter at a Posti service point and provide the contract number 672126. The return is free of charge when you use the contract number.
Return address:
Verkkokauppa.com Oyj
c/o Matkahuolto
Manttaalitie 5 B
01530 Vantaa
ℹ️ Returning a large product (over 25 kg)
Large and heavy products, such as household appliances or televisions, should always be returned directly to a shop for the fastest processing. If you are unable to take the product to a shop, it is possible to order a chargeable collection service for the product. Our customer service will order the collection from our partner and charge you the price specified in the price list.
When you want to use the product's 32-day right to return but cannot return the product yourself via Posti or to a shop, we will charge an €80 fee to collect the product from an address of your choice.
- Contact our customer service.
- Pay the €80 transport fee.
- Pack the product carefully and include your receipt or order number.
- Place the product ready for transport near the front door so that it can be collected easily.
If the returned product, its packaging or accessories are incomplete, the payment made will not be refunded in full. If the condition of the product has significantly deteriorated or essential parts are missing, we reserve the right to refuse the return entirely.