You can edit or cancel an open order through your customer account management. If the order has already been delivered or is being processed by us or a partner, you cannot make any changes to it. Orders delivered by express delivery services such as Wolt, Fetch or similar fast delivery services cannot be edited after the order has been confirmed. Orders placed in shops’ collection lockers cannot be edited after you have notified us of the collection time and the collection of your order has started.
Editing an order – frequently asked questions
How do I edit an order?
- Log in to your customer account on our website and open the correct order ➡️
- Press the Edit order button and make the changes you want. You can add or remove products, change. change the payment or delivery method, change the delivery address.
- Confirm the changes
How can I edit an order I have placed?
You can edit your order by logging in to your customer account management. Open the Orders tab and select the correct order. Then click the Edit order button. Please note that as soon as the order has moved to processing, you can no longer edit it.
My order is waiting for a product. Can I receive the other products earlier?
If you order several products at once, not all the products may be in stock. In this case, you can split the order and move the products that are waiting to a new order. It is not possible to split an order with all payment methods. In this case, you can remove the missing products from your order by editing it and then order them again.
However, both orders will incur delivery costs.
Can an order be edited after it has been taken into processing?
No, an order can no longer be edited after it has been taken into processing. When an order is being processed, our warehouse or our partner’s warehouse has started dispatching the order, and therefore no changes can be made at this stage.
If your order’s delivery method is one of our express delivery services, it moves to processing as soon as you confirm the order. This ensures that the order arrives as quickly as possible.
Make sure that the order details are correct before you confirm it.
Can I change the delivery address after placing an order?
You can change the delivery address yourself through account management as long as the Edit order button is active. If the button is not active, changes are not possible because delivery has already started.
Can I add products to an order?
You can add products as long as the order has not been taken into processing, meaning that the Edit order button is active.
If your order’s delivery method is one of our express delivery services, it moves to processing as soon as you confirm the order, and the order cannot be edited at all after confirmation. This ensures that the order arrives as quickly as possible.
Make sure that the order details are correct before you confirm it.
Can I exchange the products in an order?
You can exchange products in an order as long as the order has not been taken into processing, meaning that the Edit order button is active. You can exchange a product by adding the product you want to the order, removing the product that was previously included in the order and confirming the changes.
Make sure that the order details are correct before you confirm it.
If your order’s delivery method is one of our express delivery services, it moves to processing as soon as you confirm the order, and the order cannot be edited at all after confirmation. This ensures that the order arrives as quickly as possible.
I edited my order and removed a product from it. How do I get my money back?
If your order was paid for in advance, the overpaid amount will be refunded to you according to the payment method.
Check the detailed information about refunds ➡️
Cancelling an order – frequently asked questions
How do I cancel an order?
It is easy to cancel an order through your customer account:
- Log in to your customer account on our website and open the correct order ➡️
- Click the Cancel order button and provide the reason for cancelling.
If cancelling your order requires customer service assistance, you will be directed to fill in a cancellation notification. - Confirm the cancellation of the order.
Why can’t I cancel my order?
If it is a shop collection or collection from a shop’s collection locker, you can leave the order uncollected, and the order will be cancelled automatically according to the last collection date.
If it is an order to be delivered, you can refuse to accept it, in which case it will be returned directly to the sender. In this case, delivery costs will not be refunded.