Outlet products can be found in the Outlet sections of stores and online, but their selection changes frequently. Individual items ordered online are delivered directly to your home and cannot be picked up from the store. Outlet products have a 14-day return policy and a product-specific warranty. Products are classified into condition categories A-D and may be customer returns, packaging damages, or display models.
You can find the Outlet section at each store, as well as online. The Outlet selection changes frequently, so it’s worth keeping an eye on the offerings regularly.
Individual items online cannot be ordered for store pickup; they are only sold with delivery. Payment can be made by payment card, bank transfer, or Tilillä. Other products cannot be added to an individual item order. Only one individual product per order is allowed. A detailed condition description and additional information about the product’s sales condition can be found on the product page. It is advisable to review these carefully. You can learn more about the condition categories here.
The Outlet sections in stores are open during the store’s opening hours. Products in the store’s Outlet section are not sold online, so they can only be purchased on-site. Likewise, online Outlet products are not sold in stores.
Outlet products have a separately defined 14-day return policy in the terms and conditions, and products can be tried at home just like products bought new.
All Outlet products come with a warranty. The warranty period is always product-specific and is indicated on the product page, price tag, or product description.
Frequently Asked Questions
Where can I find Outlet products online?
Products sold in the Outlet can be found on our website. Products from the stores’ Outlet sections are not listed online, and products listed online cannot be purchased from the stores’ own Outlets.
Why do products end up for sale in the Outlet?
Outlet products are often customer returns or products whose packaging has been damaged in the warehouse. Additionally, the Outlet sells refurbished products and store display models, i.e., products that we cannot sell as new for one reason or another. Outlet products come with a functionality guarantee and a 14-day return policy for consumer customers.
Why can’t I find a product in the Outlet even though it was there a couple of days ago?
Most likely, the product has already been sold to another customer and is therefore no longer available. The Outlet sells individual items, so it’s best to grab an interesting product immediately. We cannot guarantee that a product will be restocked in the Outlet even if it is available for sale with us.
How do I know the condition of an Outlet product?
Outlet products are divided into different condition categories. Product defects are also described on the product page, and major defects are usually marked separately on the product page. Unfortunately, we cannot take photos of the products or depict possible defects more precisely than the information on the product page because the selection changes frequently.
Can I pick up my Outlet order from the store?
Store pickup cannot be selected as a delivery method for Outlet orders. All Outlet products ordered online are delivered directly to the recipient’s address by courier.
How long is the warranty period for an Outlet product?
The warranty period for an Outlet product is always product-specific and is indicated on the price tag or product description.
Can I return an Outlet product I have purchased?
Outlet products have a 14-day return policy. Please note that the return policy for Outlet products does not apply to business customers.
What does the condition classification of an Outlet product mean?
The condition categories of Outlet products depend on the product’s condition and defects. The condition categories are marked on the price tags of Outlet products in stores and are described online alongside the product.
Condition categories:
- Condition category A: The product’s packaging has been damaged during storage, handling, or delivery. The product’s condition has been checked by Verkkokauppa.com staff. The product is intact and complete with the original sales packaging.
- Condition category B: The product is usually a customer return, has been tried for a maximum of 32 days, and may show slight signs of use. The product package may be missing easily replaceable accessories such as a USB cable, manual, or extras like headphones. The original product packaging may be missing. The most significant defects are indicated in the product description.
- Condition category C: The product is used. It has been used for a longer period and shows clear signs of use/scratches and may be dusty and untidy. The product packaging may be missing, accessories may be missing, and these must be obtained separately. The most significant defects are indicated in the product description.
- Condition category D: The product is in poor condition. It has been heavily used, scratched, dented, uncleaned, and may require repair and spare parts. The sales packaging may be missing. The most significant defects are indicated in the product description.