You can collect pre-paid orders from the Vantaa collection warehouse as soon as 30 minutes after placing the order, when the delivery method selected is Collection from Vantaa warehouse. The order must be paid in advance online, as there is no checkout at the collection warehouse, and it only serves as a collection point for products. You can use all other payment methods except payment on collection. Collecting from the Vantaa collection warehouse is always free of charge, but the order must be paid in advance online. 

When your order is ready for collection, you will be notified by text message and email, and you can choose a collection time for your order. You have 7 days from receiving the collection notification to collect your order, otherwise it will be automatically cancelled. When collecting your order, present the order number or show the barcode in the collection notification to the staff.

Frequently Asked Questions

When is the order available for collection from the Vantaa collection warehouse?

If the product is immediately available from stock, it can be collected from the Vantaa collection warehouse as soon as 30 minutes after placing the order. Choose a suitable collection time for your order and we will notify you by text message and email when the order is ready for collection from the Vantaa collection warehouse.

Can someone else collect my order on my behalf? 

Yes, another person can collect the order from the store or the Vantaa collection warehouse using the order number. If the payment method for the order is one of our financing services, such as Tili, Walley Invoice or Instalment Payment, the other person collecting the order will need, in addition to the order number, a power of attorney signed by the orderer and their own identification document at the collection desk.

How do I specify a collection time for my order?

1. Press the Select collection time button on the order page when you know when you want to collect your order and choose the desired collection time.
2. You will receive a message when your order has been retrieved from the warehouse to the collection point and you can collect it.
3. Go to the collection desk and show the barcode or order number in the collection notification, and we will hand over the order to you.

How do I choose a collection time for my order?

When you place an order for the Helsinki 24/7 collection store, Collection Locker, or Vantaa Collection Warehouse, you can choose your preferred collection time yourself. You can make this choice in Account Management under Open Orders, where there is a Select collection time button in the order details. It is important to choose the collection time carefully as it cannot be changed later. If the product is not immediately available from stock, you cannot select a collection time at the time of ordering.

You will receive the necessary access code and locker number by text message when your order is available for collection from the collection locker, in the same way as with Posti parcel machines.

Can I pay for my purchase at the Vantaa warehouse?

No, the order must be paid in advance. The Vantaa warehouse is only a collection point, so it is not possible to pay for orders there.

Can I change the delivery method to the Vantaa collection warehouse?

Yes, if the order can still be edited through the customer account and the products can be collected from the Vantaa collection warehouse, you can change the delivery method to the Vantaa collection warehouse. If the Vantaa collection warehouse does not appear as an option in the shopping cart, the order cannot be collected from there.