With Matkahuolto Home Delivery, the order is delivered to the recipient on weekdays between 8 am and 6 pm. When the shipment arrives at the departure terminal, the recipient is sent a notification from which they can choose a suitable delivery day.
You can find Matkahuolto's privacy policy here.
Frequently Asked Questions
When will Matkahuolto Home Delivery arrive?
Orders are usually delivered within 1–3 working days, unless the customer specifies a later delivery date.
Will the order be carried inside with Matkahuolto Home Delivery?
No, it will not be carried inside. With Matkahuolto Home Delivery, the driver leaves the shipment at the door of the residence if it can be safely left there.
How much does delivery cost?
There are many delivery options available, so the price depends on what you are ordering and which delivery method you choose. You can check the delivery costs for a product by entering your postcode in the Delivery to postcode box and clicking the View delivery costs button on the product page. The exact delivery costs are shown in the shopping cart when you select the delivery method, as the delivery address and products affect the delivery price.
Can I order installation or recycling for the device with Matkahuolto Home Delivery?
You cannot order these. It is not possible to order installation or recycling of old devices with Matkahuolto Home Delivery.
How does the Matkahuolto driver get to my door if the stairwell is locked?
If the driver cannot get to the door, for example because the stairwell’s outer door is locked, the package will be taken to a collection point.
How do I know what time the package will be delivered?
The exact delivery time (within 1–4 hours) is only known on the morning or during the delivery day, when you will receive a notification about it.
What happens if I do not choose a delivery day?
The package will be automatically delivered on the next possible working day.
Can I change the package to be delivered to a collection point?
Yes. You can redirect the package to a collection point via the Packages app from the moment you receive the order processing notification from Verkkokauppa.com, and before the delivery vehicle’s route begins.
What if the package cannot be left safely?
If the driver considers that the package cannot be left safely, for example in the stairwell, the driver will take the package to a collection point.
I want the package to be handed to me personally only
If you wish, you can purchase the Contact Delivery additional service from Matkahuolto.