With One Hour Delivery, Wolt delivers your order to your doorstep in the Helsinki metropolitan area around the clock. To the nearby areas of other Verkkokauppa.com stores (Turku, Tampere ja Oulu) on weekdays 7-19:30, Saturdays 9-18:30 and Sundays 10-18:30. You don’t have to guess when hourly delivery is available, though. It will be offered on the product page and in the shipping options whenever the service is available.
You can order products via Wolt to your home or office if they are immediately available from the Helsinki warehouse or the Pirkkala, Raisio or Oulu stores. Large and heavy products cannot be ordered with One Hour Delivery. When your order is suitable in size for Wolt delivery and the delivery address is within the delivery area, you can select One Hour Delivery from the delivery method options when placing your order.
Before delivery, you will receive a text message with a link to track the shipment and see the estimated delivery time. The message also includes a PIN code, which you show to the Wolt courier when receiving the order.
You can find Wolt's privacy policy here.
More information about the cooperation between Wolt and Verkkokauppa.com➡️
Delivery Areas
In some postcode areas, the distance from the store is so great that One Hour Delivery cannot be offered to all addresses in the area.
Postcode areas:
HELSINKI:
00100, 00120, 00130, 00140, 00150, 00160, 00170, 00180, 00200, 00210, 00220, 00230, 00240, 00250, 00260, 00270, 00280, 00290, 00300, 00310, 00320, 00330, 00340, 00350, 00360, 00370, 00380, 00390, 00400, 00410, 00420, 00430, 00440, 00500, 00510, 00520, 00530, 00540, 00550, 00560, 00570, 00580, 00590, 00600, 00610, 00620, 00630, 00640, 00650, 00660, 00670, 00680, 00690, 00700, 00710, 00720, 00730, 00740, 00750, 00760, 00770, 00780, 00790, 00800, 00810, 00820, 00830, 00840, 00850, 00870, 00880, 00900, 00910, 00920, 00930, 00940, 00950, 00960, 00970, 00980, 00990
ESPOO:
02100, 02110, 02120, 02130, 02140, 02150, 02160, 02170, 02180, 02200, 02210, 02230, 02240, 02250, 02260, 02270, 02280, 02300, 02320, 02330, 02340, 02360, 02380, 02600, 02610, 02620, 02630, 02650, 02660, 02680, 02700, 02710, 02720, 02730, 02740, 02750, 02760, 02770, 02920, 02940
VANTAA:
01230, 01280, 01510, 01520, 01600, 01610, 01620, 01630, 01640, 01650, 01660, 01670, 01690, 01710, 01720, 01740, 01770
Postcode areas:
33100, 33180, 33200, 33210, 33230, 33240, 33250, 33270, 33300, 33310, 33330, 33340, 33380, 33400, 33410, 33420, 33430, 33450, 33470, 33500, 33520, 33530, 33540, 33560, 33580, 33610, 33700, 33710, 33720, 33730, 33800, 33820, 33840, 33850, 33870, 33880, 33900, 33920, 33950, 33960, 33980, 36200, 37100, 37120, 37150, 37500, 37530, 37550, 37560
Postcode areas:
20100, 20200, 20210, 20240, 20250, 20300, 20320, 20360, 20380, 20400, 20460, 20500, 20520, 20540, 20610, 20700, 20720, 20740, 20750, 20800, 20810, 20880, 21110, 21120, 21200, 21210, 21220, 21250, 21260, 21280, 21290, 21350, 21410
Postcode areas:
90510, 90520, 90530, 90550, 90560, 90570, 90600, 90620, 90630, 90650, 90660, 90670, 91910
Frequently Asked Questions
How can I order a product with Wolt delivery?
You can select the delivery method in the shopping cart when placing your order if the product is suitably sized for delivery, is available from the Helsinki warehouse or the Pirkkala, Raisio or Oulu stores, and the delivery address is within the delivery area.
Are there size restrictions for One Hour Delivery?
Large and heavy products cannot be ordered with One Hour Delivery. The size limit for orders from the Helsinki store is 118 x 32 x 60 cm and weight 25 kg. The size limit in other store areas is 110 x 110 x 110 cm and weight 25 kg.
Why is One Hour Delivery not an option in the shopping cart?
One Hour Delivery is not selectable in the shopping cart if the product is too large or heavy, the product is not available from the Helsinki warehouse or the Pirkkala, Raisio or Oulu stores, or the delivery address is not within the delivery area.
Why is One Hour Delivery not an option even though my postcode is within the delivery area?
Some postcode areas are very large and diverse, and delivery within an hour is not possible for the entire area. An address check is performed for the delivery address, and if the address is too far from the store, One Hour Delivery cannot be selected.
Is One Hour Delivery available throughout Finland?
No, One Hour Delivery is currently available only in the nearby areas of the Helsinki, Pirkkala, Raisio and Oulu stores.
How extensive is the delivery area for One Hour Delivery?
The delivery area currently covers a large part of the Helsinki metropolitan area (Helsinki, Espoo, Vantaa), the Pirkkala and Tampere region, the Raisio and Turku region, and Oulu.
You can view detailed maps of the delivery areas here.
How quickly will I receive my order with One Hour Delivery?
Orders are generally delivered within an hour, but delivery times may be slightly longer on weekends. Deliveries from the Helsinki warehouse are made around the clock, and delivery times may be slightly extended during nighttime.
Can I influence the delivery time with Wolt delivery?
The delivery time cannot be chosen in advance; the order is delivered to the recipient's address as quickly as possible. The delivery time cannot be influenced after placing the order, so it is advisable to order when you are present to receive the shipment.
Is the shipment left at the door with Wolt delivery, like food orders?
No, shipments are not left at the door. They are always handed over personally to the recipient. Upon receipt, the courier must be shown the PIN code sent by text message. Alternatively, the PIN code can also be seen in the order tracking view.
Can someone else receive the order on my behalf?
Yes, you can share the PIN code with another person who can receive the shipment. Only the PIN code is required for receipt; no other proof of identity is needed.
How can I track the Wolt delivery?
About 30 minutes before delivery, you will receive a text message with a link through which you can track the shipment.
Can I provide more detailed delivery instructions to the Wolt driver?
Yes, about 30 minutes before delivery, you will receive a text message with a link to Wolt customer service if you need to provide last-minute delivery instructions to the driver.
What happens if the Wolt courier cannot reach the recipient?
If the Wolt courier cannot reach the recipient, the order is returned to Verkkokauppa.com. The order is refunded, but delivery costs are not refunded. Returned orders cannot be delivered again, so a new order must be placed if necessary.
Do I need Wolt credentials to place an order?
You do not need Wolt credentials to place an order, only a Verkkokauppa.com customer account.
How do Wolt deliveries One Hour Delivery and Selected Hour Delivery differ?
One Hour Delivery
- Orders are delivered within an hour – from the Helsinki store warehouse around the clock and from other stores (Pirkkala, Raisio and Oulu) during their opening hours
- The delivery area is the nearby areas of the stores
- The size limit for orders from the Helsinki store warehouse is 118 x 32 x 60 cm and weight 25 kg, and from other stores 110 x 110 x 110 cm and weight 25 kg
Selected Hour Delivery
- Orders are delivered on weekdays and Saturdays within a time window chosen by the customer
- The delivery area covers a large part of the Helsinki metropolitan area
- The size limit for a single product package is 120 x 60 x 60 cm and weight 25 kg