Warehouse Products

Ordered products are delivered from our own warehouses or from a delivery partner's warehouse. The product's availability estimate in stock can vary from ready to ship immediately to unconfirmed. You can see on the product page whether the product is available from stock. The selection also includes products that are ordered based on customer orders, and we recommend placing an order for the desired product instead of waiting for the availability estimate to change. If the Add to Cart button is greyed out, it means the product cannot be ordered. 

If you want to order the product with delivery, the product page has a Delivery to postcode field, which calculates an estimated delivery time in working days based on the postcode provided. The delivery time estimate does not include installation or old device recycling services.

The order will be forwarded from stock only when all products in the order have arrived at the warehouse and are reserved for the order. If some of the products you ordered are already in stock and others are still awaited, you can split the order through account management if the payment method allows.

In-store Products

Products can either be picked up directly from the store shelf or ordered from our warehouse to the store for collection. However, products on the store shelf cannot be reserved for orders. You can check on the product page whether the product is available in the store. Select your nearest store from the dropdown menu to see how many units of the product are on the store shelf. At the same time, you will also see the product's estimated delivery time to the store collection point if you order the product from the online store.

Frequently Asked Questions

What does Ready to Ship: Immediately mean?

Ready to Ship: Immediately means that the product is available at the Helsinki warehouse or Vantaa warehouse and can be shipped either from the online store's own or our delivery partner's warehouse.

What does Ready to Ship: Estimate mean?

Ready to Ship: Estimate means that the product is not in stock but can be ordered. The product will be shipped approximately after the time indicated in the product information. Please note that the delivery time estimate is calculated in working days.

What does Ready to Ship: Delayed mean?

Ready to Ship: Delayed means that the original estimated delivery time for the product has been exceeded because delivery from the supplier has been delayed. The product is not in stock, but it may be available in the store. If the delivery of the product you ordered is delayed by more than a week from the estimated delivery time at the time of order, please contact our customer service. 

What does Ready to Ship: Unknown mean?

Ready to Ship: Unknown means that the product is currently not available, and we have not received a reliable delivery time estimate from the supplier, or the delivery has been significantly delayed. The product can be ordered, but the delivery time may be several months. However, the situation can change quickly, and we always update the latest delivery time estimates on our website.

Is the product available from stock?

You can check on the product page whether the product is in stock. Above the Add to Cart button, it is indicated when the product is ready to be shipped. If the product is ready to ship immediately, it is in our warehouse or the delivery partner's warehouse. 

Is the product available in the store?

You can check on the product page whether the product is in the store by selecting your nearest store from the dropdown menu and seeing how many units of the product are on the store shelf. 

When will the product be available?

Check the estimated delivery time on the product page. The product is estimated to be available after the time indicated in the product information.

Is it possible to send a product from one store to another?

No, unfortunately, we cannot send products from other stores. A product on the store shelf can only be purchased directly from that store.

Can in-store products be ordered or reserved?

Products on the shelves of the Helsinki store cannot be ordered or reserved in advance. They are only available for purchase on-site at the store. If the product is also available in the Helsinki warehouse, it can be ordered and collected from the store in as little as 15 minutes.

Products from the Pirkkala, Raisio, and Oulu stores can be ordered through the website for collection from the store or alternatively via Wolt's One Hour delivery.

When can the order be collected from the store?

Products available immediately in stock can be collected in as little as 15 minutes from the Helsinki pick-up counter, Pick-up Locker, and Vantaa collection warehouse. Orders from the Pirkkala, Raisio, and Oulu stores are usually available 1–2 days after ordering. You will receive a notification by text message and email when the order is ready for collection.

How soon can the product be ordered from stock to the store?

Select the store where you want to order the product from the dropdown menu on the product page. Below, you will see an estimated time when the product can be collected from the selected store. 

Does the stock status update?

Yes, the stock status updates. The quantities and availability estimates of products in the warehouse and stores are always real-time.

Can I order a notification when the product is available to order or in stock again?

You cannot. Unfortunately, this functionality is not yet available unless you have placed an order. Product availability information is updated on our website, and you can monitor availability estimates directly on the product page. If the product has been discontinued, meaning adding to the cart is not possible, the product will no longer be coming to stock. 

If the product status says delayed, can you say how long the delivery will take and when I will receive the product?

Unfortunately, we cannot say exactly how long the order will be delayed and when the delivery will arrive.

Can the product be ordered if the availability is "Unknown"?

Yes, the product can be ordered, but the delivery time for such a product may be several months.