Pre-order delivery time

Pre-order products are aimed to be shipped before release so that they arrive on the release day. If you choose to collect from a store, the order will be delivered to your chosen store by the release day. The collection counter and collection locker at the Helsinki store operate around the clock, so you can collect your pre-order there as soon as the day changes. In other stores, collection is possible during opening hours.

If the product is popular, there may not be enough products for all pre-order customers on the release day. Due to possible availability challenges, we do not always receive as many products as we have ordered, which may result in waiting times. When we know the delivery quantities, we will notify customers who have placed pre-orders as soon as possible via email.

Product order queue

Orders in the product queue are processed in the order they are received, so the first to place an order receives the products first. We cannot disclose your exact position in the order queue as the situation is constantly changing. Many factors affect the queue status, such as possible availability challenges from the manufacturer and supplier, as well as changes in the order queue, such as cancellations by customers.

Pre-order product price

The price of a pre-order product will be confirmed closer to the release date when the final price is known. You can choose to pay for your order by Account, online banking, card payment, or payment upon collection in-store. Pre-order products cannot be paid by invoice or instalments.

Frequently Asked Questions 

What does pre-order mean?

Pre-order means you can place an order for a product before its release. We often accept pre-orders for new and interesting phone models and games, among others. The product page will indicate that it is a pre-order product and the product’s release date. By placing a pre-order, we will deliver the product to you by the release date or as soon as possible after release.

Do you deliver pre-order products by the release date?

Pre-order products are aimed to be delivered in advance so that they arrive on the release day. 

Will the price of the pre-order product update on my order?

Yes, the price of the pre-order product will update on your order closer to the release date when the final price is known.

When can I collect my pre-order?

You will receive a notification when your order is ready for collection from our store or a partner collection point. The collection counter and collection locker at the Helsinki store are open around the clock, and you can collect your pre-order immediately after the day changes. For other stores, pre-orders can be collected during the stores' opening hours. 

What position am I in the order queue?

Unfortunately, we cannot tell you your exact position in the order queue because the situation is constantly changing. Orders are processed in the order they are received, so the customer who has waited the longest receives the product first. Many factors affect the queue situation, such as possible product availability challenges from the manufacturer or supplier. 

Why has my pre-order not been delivered?

If the pre-order product is popular, there may not be enough products for all pre-order customers on the release day. There may be delivery challenges, and we have not received enough products from the supplier. When we know more precisely the delivery quantities, we will inform customers. Pre-orders are delivered to customers in the order they were received, so the first to place an order receives the product first.