The warranty period for products varies by brand and can be found on the receipt. Most repairs are carried out at an authorised service centre by the manufacturer, typically within 10-20 working days. The service process is smooth when you register the details in the service system and follow the instructions you receive.
You can check the warranty period on the receipt, which also serves as the warranty certificate. If you placed your order as a registered customer, the order and receipt can be found in your customer account.
Most products are always serviced at an authorised service centre by the manufacturer. The average service time is 10-20 working days, but completion within this time cannot be guaranteed. The duration of the warranty service depends on the repair action and, for example, the availability of necessary spare parts. The service is completed fastest when you deliver the product directly to the service centre – please check the brand-specific instructions before sending the product for service!
📌 How to proceed:
1. Start by registering the product for service ➡️
For registration, you will need the product’s receipt number as well as the buyer’s email address or the total sum on the receipt. Ensure your contact details are correct and print the shipping label directly from the registration page.
The shipping label will also be sent to you by email after registration.
2. Send the product on according to the instructions.
You will receive a printable shipping label once you have registered the service and can send the product for service using it. If the shipping label does not generate immediately on the registration page, you will receive it later by email.
3. Wait for the repaired product to be returned to you.
You can track the progress of your service case via the link sent to your email. You can also send messages regarding your service case from the same service, and they will be directed straight to the correct address.
Frequently Asked Questions
What should I do if registration fails with receipt number and email address?
If you are unable to register your service using the receipt number and email address, please make sure you have entered the details correctly. If the product was purchased under another customer account or directly from a store, you cannot register the service using your own email address.
If you did not purchase the product yourself via your own customer account, use the receipt total and order number for registration by selecting “Purchase without an account”.
What should I do after registering a service?
Once you have зарегистрed your service case, you will receive a shipping label directly from the website, and it will also be sent to you by email.
- Carefully pack the product for transport.
- Print the shipping label and attach it to the package.
You will receive the shipping label immediately after registration via the online service, and it will also be sent to you by email.
Note: The shipping label can be used for parcels weighing up to 25 kg. - Take the package to Posti. The service process begins once the product has been received.
The shipping label was not attached – what should I do?
In some cases, the shipping label is sent separately. For large appliances (such as home appliances and TVs), service is typically arranged on-site, and no shipping label is required.
We will contact you if necessary within a few days of your service registration and provide further instructions.
How long does service take?
The service time is approximately 10–20 business days from the moment we receive the product at our service department. You will receive a confirmation by email.
Unfortunately, interim status updates are not available, but we will notify you as soon as the service case is ready for pickup or shipment.
Can I handle service matters directly in store?
The fastest way is to register a service case and follow the instructions provided. This helps avoid unnecessary store visits.
If you prefer to bring the product to a store, visit the service customer desk. Please bring your receipt or order number and all accessories that came with the product.
If you do not have a receipt or order number, a handling fee of €17.99 will be charged.
Please note that the Vantaa pickup warehouse does not have a service point and products cannot be returned there.