Skip to main content

Evästeiden käytöstä

Hyödynnämme Google Analytics -palvelua ja selaimeen asetettavia evästeitä, joiden avulla voimme tutkia, kuinka sivustoa käytetään.

Suomi Svenska 🇸🇪
Go to verkkokauppa.com

How does the chat work?

The online store's chat service operates 24/7 with the chatbot Ilmari, who independently answers most questions. Human assistance is available during opening hours when the bot directs the conversation to customer service representatives. Using the chat requires accepting all cookies and logging into your customer account to provide the best help with order matters.

 

The chatbot cannot make decisions, offers, or promise prices. Prices and information are always those available on the website or recorded in the terms.

We also serve you in the chat 24/7! You can find the chat on our website.
 

  1. You can access the chat once you have accepted all cookies. If you only accept necessary cookies, the chat cannot be used.
  2. Log into your customer account before starting the chat, so we can serve you in the best possible way also regarding order-related questions.
  3. Click the Speech Bubble icon found on our site to start the chat.

Frequently Asked Questions

How does the chat work? 

Our chatbot Ilmari serves you independently with most of your questions 24/7. If the issue requires a human colleague, Ilmari directs you to customer service representatives when they are available.

The chatbot operates independently 24/7. 
If human assistance is needed for the solution, the conversation is directed to customer service according to opening hours.

Ilmari_normi.jpg

Why should I log into my customer account before the chat?

We cannot provide you with information about your orders if you do not log in. After logging in, we can see that you are on the correct customer account and can assist you better. Without logging in, it is possible that the bot will ask you to log in and start a new chat before transferring you to customer service representatives.

What kind of questions does the bot understand?

The bot can answer questions related to online store customer service and the most common product questions.

How do I get to speak to a person?

The bot answers all customers first and directs you to customer service representatives if it cannot answer you or if human assistance is required. In the chat, you can talk to a person when necessary, but even in these questions, the bot gathers additional information in advance, for example, your order number or contact details, if you are not logged in.