You can reach us fastest by chatting or calling on weekdays from 9 am to 5 pm. We are happy to help!
You can start the chat from the black speech bubble icon at the bottom of the screen on the online store once you have accepted the use of cookies. You can get help both as a consumer and as a business customer from our customer service or by visiting our stores.
The chat is open 24/7 and can be found on our website ➡️
You can make a complaint by filling in this form in Finnish ➡️
Report transport damage using this form in Finnish ➡️
The chat is open 24/7 and can be found on our website ➡️
Remember to log in to your customer account before starting the chat, so we can serve you in the best possible way also with questions concerning your order.
Customer service agents are available in the chat on weekdays from 9 am to 5 pm.
At weekends and evenings, the chat is served by a bot.
You can get help both as a consumer and as a business customer from our stores and customer service.
As a business customer, you can request quotes directly from the shopping cart when you log in to the company’s customer account with your own username. Instructions for sending a quote request can be found here.
Phone customer service Tel. 010 309 5555
€0.084 / min, paid waiting
You can call customer service on weekdays from 9 am to 5 pm.
Customer service is closed at weekends and in the evenings.
Contact us from the same number you have given as the contact for your customer account. Please provide your order or receipt number if your question concerns an existing order. Customer service does not search for orders by name alone due to security reasons.
There are no direct phone numbers for stores, service, or business sales.
There is no email address for customer service. You can contact us by filling in the contact form, to which we will respond by email. For urgent matters, it is best to call or chat with us.
Make a complaint using this form ➡️
For all questions related to invoice payments and invoices, please contact the billing party directly.
Account, Invoice and Instalments
hello@walley.fi
tel. 09 3158 9947
https://www.walley.fi/asiakaspalvelu/
For all questions related to invoice payments and invoices, please contact the billing party directly.
Business invoice
b2b@walley.fi
tel. 029 3700 300
https://www.walley.fi/asiakaspalvelu/
Leasing and other invoicing
Inquiries, for example, about financing, service agreements, larger one-off purchases, equipment registrations, and centralising purchases.
As a business customer, you can request quotes directly from the shopping cart when you log in to the company’s customer account with your own username. Instructions for sending a quote request can be found here.