The order will be delivered to the Matkahuolto pickup point or Matkahuolto parcel machine you selected. The order can usually be collected within 1–2 working days from the dispatch of the order. You will receive a notification from Verkkokauppa.com by text message and email when the order has been forwarded. We will also provide you with a tracking code for the shipment at the same time.
When the shipment is ready for collection at the Matkahuolto pickup point, you will receive an arrival notification by text message directly from Matkahuolto. The arrival notification includes a collection code, which you will need to collect your order from the Matkahuolto pickup point or parcel machine.
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Frequently Asked Questions
How long does delivery to Matkahuolto pickup points take?
Usually, the order can be collected from the Matkahuolto pickup point or parcel machine within 1–2 working days from when it has been forwarded from our warehouse. You will receive a notification by text message and email when the order has been handed over to the courier and the Matkahuolto tracking code for the shipment.
Will I receive a shipment tracking number?
You will receive a notification by text message and email when the order has been processed and handed over to the courier for delivery. The message includes a tracking number that you can use to follow the progress of your shipment. The tracking number can also be found in your customer account, under account management, beneath the delivered order.
Track your shipment directly through account management➡️
Can I change the delivery method after placing the order?
You can change the delivery method through account management as long as the Edit Order button for the order is active. The delivery method cannot be changed once order processing has started. If editing is no longer possible and you want to change the delivery method, cancel the order and place a new order with your preferred delivery method.
How long does Matkahuolto keep my parcel?
Matkahuolto keeps parcels at pickup points and parcel machines for 5 calendar days. You can check in the Matkahuolto Parcels app whether you can purchase additional storage time for your order.
Why did my order not arrive at the Matkahuolto pickup point I selected?
Matkahuolto always tries to deliver parcels to the pickup point you selected. However, sometimes the final pickup point may differ from your selection due to busy periods or the size of the parcel. In such cases, the parcel will be delivered to the nearest available pickup point with space.