Returning a large product
Large and heavy products, such as household appliances or televisions, should always be returned directly to a shop for the quickest processing. If you are unable to deliver the product to a shop, you can order a chargeable collection service for the product. Our customer service will order the collection service from our partner and charge you the price specified in the price list.
When you wish to exercise the 32-day right to return a product but are unable to return the product yourself via Posti or to a shop, we will charge a fee of €80 for collecting the product from an address of your choice.
- Contact our customer service.
- Pay the €80 transport fee.
- Pack the product carefully and include your receipt or order number.
- Place the product ready for transport near the front door so that it can be collected easily.
If the product is a bicycle or another large product weighing less than 25 kg, you can return it via Posti by following these instructions.
Returning via Posti
- Pack the product and its accessories securely for shipping so that it will not be damaged in transit. Please note that the maximum weight of a shipment is 25 kg.
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Complete the electronic returns and warranty service form or write the requested information on a piece of paper. Once you have completed the electronic form, include your order number with the shipment so that we can find the information you provided when the device arrives. We cannot refund your money without the requested information.
If the shipment does not include an order or receipt number, we will charge €17.99 for investigating the matter.
- Register the shipment as returned in advance in OmaPosti or take the parcel directly to the counter at a Posti service point and provide the contract ID 672126. The return is free of charge when you use the contract ID.
Return address:
Verkkokauppa.com Oyj
c/o Matkahuolto
Manttaalitie 5 B
01530 Vantaa