The quickest way to contact us is by chatting or calling us on weekdays between 9 am and 5 pm. We are happy to help!
You can start a chat on our website from the black speech bubble icon at the bottom of the screen once you have accepted the use of cookies.
Whether you are a consumer or business customer, you can get help from our customer service or by visiting our stores. Please do not hesitate to contact us!
🟢Chat is open 24/7 and can be found on our website
Remember to sign in to your customer account before starting a chat; this ensures we can serve you in the best possible way, including answering questions about your order.
Our customer service team is attending training days on 6–7 October. This means that the web bot Ilmari will be serving you in the chat on these days.
Customer service representatives are available in the chat on weekdays from 9 am to 5 pm.
At weekends and in the evenings, the bot serves you in the chat.
As a business customer, you can request quotes directly from the shopping basket by signing in to your business customer account with your own username. Instructions for submitting a quote request can be found here.
📞 Phone service is open on weekdays from 9 am to 5 pm
Telephone customer service Tel. 010 309 5555
€0.084 / min, paid queuing
You can call customer service on weekdays from 9 am to 5 pm.
At weekends and in the evenings, customer service is closed.
Contact us using the same number that you have provided as the contact information for your customer account. If your question concerns an existing order, please provide your order or receipt number. For data security reasons, customer service cannot search for an order using only a name.
There is no telephone number for stores, servicing or business sales.
As a business customer, you can request quotes directly from the shopping basket by signing in to your business customer account with your own username. Instructions for submitting a quote request can be found here.
📝 Other customer service channels
Contact us
Customer service does not have an email address. You can contact us by completing the appropriate contact form, which we will reply to by email. For urgent matters, we recommend calling or chatting with us.
Report transport damage
Start searching for a receipt
Complete the contact form
As a business customer, you can request quotes directly from the shopping basket by signing in to your business customer account with your own username. Instructions for submitting a quote request can be found here.
💰 Financing services for consumer customers
For all questions concerning the payment of invoices and invoices, please contact the invoicing company directly.
Account, Invoice and Instalment Payment
hello@walley.fi
tel. 09 3158 9947
https://www.walley.fi/asiakaspalvelu/
🏢 Business invoicing & Leasing
For all questions concerning the payment of invoices and invoices, please contact the invoicing company directly.
Business invoice
b2b@walley.fi
tel. 029 3700 300
https://www.walley.fi/asiakaspalvelu/
Leasing and other invoicing
Enquiries concerning, for example, financing, service agreements, larger one-off purchases, device registrations and consolidating purchases.
As a business customer, you can request quotes directly from the shopping basket by signing in to your business customer account with your own username. Instructions for submitting a quote request can be found here.
📦 Offer a product for our selection
Would you like your product to be included in the Verkkokauppa.com selection? Send your product details and proposal via this form.
Register warranty servicing
Register your product for warranty servicing first to receive a service number and instructions for delivering the product and tracking the service.
👉 Register warranty servicing